Description
About the Role
Abnormal AI is looking for a Salesforce Administrator to own our Salesforce CPQ platform and manage the requirements intake process for incoming Salesforce requests. You'll be the front door for new requests: gathering requirements, scoping complexity, and routing work to the right owner, while also owning CPQ configuration and quote-to-cash workflows end to end.
This role blends two things: deep ownership of CPQ, and ownership of the intake process itself. You're the person who takes a request from a raw ask to a scoped, actionable ticket, and you're also the specialist who configures and maintains the pricing and quoting engine our sales team runs on every deal.
What You'll Do
- Own end-to-end Salesforce CPQ configuration: product rules, price rules, bundles, and approval flows.
- Manage quote-to-cash workflows, including contract generation and e-signature integrations.
- Serve as the primary point of contact for CPQ end users, providing troubleshooting, enablement, and documentation.
Own the requirements intake process for incoming Salesforce administrative requests: gather requirements, scope complexity, and route or prioritize work appropriately.
- Handle intake and resolution of low-complexity Salesforce configuration requests directly, keeping quick wins from adding to the broader backlog.
- Use and evolve AI-assisted tooling to speed up requirements gathering, documentation, and solution scoping.
- Partner cross-functionally with Sales Operations, Marketing Operations, and other Salesforce administrators to keep requests moving smoothly from ask to resolution.
AI Forward Hiring
This role is expected to use AI as a core part of how the work gets done, not just to be aware of it. You'll actively use and extend AI-assisted tooling to speed up requirements gathering, documentation, and solution scoping — treating it as a lever to move requests faster, not a novelty. Strong candidates can point to concrete examples of using AI tools to move faster and produce more thorough, reliable work, not just experimenting with them.
Must Have Skills
- 3–5 years of hands-on Salesforce Administration experience, including CPQ configuration in a production environment
- Salesforce Administrator certification required
- Hands-on Salesforce CPQ configuration experience: product rules, price rules, bundles, and approval flows
- Experience with quote-to-cash workflows and contract/e-signature tools (e.g., DocuSign, SpotDraft)
- Strong requirements-gathering and scoping skills — able to translate ambiguous requests into clear, actionable tickets
- Comfort owning a process end-to-end, from initial intake conversation through routing and prioritization
Nice to Have Skills
- Salesforce CPQ Specialist certification or experience implementing CPQ Systems (Nue.io, Conga, Dealhub, etc.)
- Broader Salesforce declarative configuration experience (Flow, validation rules, permission sets) beyond CPQ
- Experience supporting Sales, Marketing Operations, or RevOps stakeholders directly
- Familiarity with AI-assisted requirements-gathering or documentation tools
- Bachelor's degree or equivalent experience
#LI-PP1
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Similar jobs
Est. 130,550 USD
About the Role Abnormal AI is looking for a Salesforce Administrator to work our day-to-day Salesforce administrative ticket queue and backlog. You'll take ownership of tickets in the queue — scoping the work, shipping f…
Est. 107,250 USD
About the Role Abnormal AI’s Sales Operations team is the connective tissue between our go-to-market motion and the data, systems, and processes that power it. As an Analyst on the Sales Operations (“SOPs”) team, you'll…
Est. 135,200 USD
About the Role Abnormal AI is hiring a Technical Program Manager to lead delivery of high-impact programs across our AI Platform and Data Systems teams. You'll own strategic initiatives from CIO leadership — spanning AI…
Est. 215,075 USD
About the Role Abnormal AI is seeking a seasoned sales leader to oversee and grow a team within our Enterprise Sales organization. You will be responsible for building and leading a high-performing team of Enterprise sel…
Est. 129,520 USD
About the Role As a Customer Success Manager, Fed/SLED you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform…
Est. 181,850 USD
About the Role The AI Transformation Office at Abnormal owns how the company redesigns work around AI: mapping every business function for AI opportunity, running structured workstreams across Sales, CS, Support, Marketi…
Est. 129,520 USD
About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will b…
Est. 129,520 USD
About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will b…
Est. 116,550 USD
About the Role Abnormal AI is looking for a Senior Revenue Accountant to join our Accounting team, reporting to Crystal He. In this role, you will own key areas of the revenue close process, preparing and reviewing audit…
Est. 277,520 USD
About the Role Abnormal AI is looking for an experienced Senior Director of Customer Success to lead our Enterprise Customer Success organization across the Americas (AMER). This leader will oversee a high-performing tea…
Est. 60,000 EUR
About the Role Abnormal AI is looking for a Professional Services Consultant to join the Self-Serve Professional Services team. The Self-Serve team owns the post-sales technical deployment for our smaller, lower-touch ac…
Est. 55,000 GBP
About the Role Abnormal AI is looking for a Professional Services Consultant to join the Self-Serve Professional Services team. The Self-Serve team owns the post-sales technical deployment for our smaller, lower-touch ac…
Est. 144,550 USD
About the Role The Enterprise Platform Engineer helps build and run secure, reliable, and increasingly AI-enabled workforce technology across identity, endpoints, SaaS, collaboration, network, and office IT. You will tur…
Est. 110,075 USD
About the Role Abnormal AI is seeking an Mid-Market Sales Engineer to join our growing Sales Engineering team. As an Mid-Market Sales Engineer, you will serve as our customer’s primary technical contact, acting as a trus…
Est. 186,500 USD
About the Role Abnormal AI is looking for a Senior Cloud Security Engineer to help build the next generation of security capabilities at scale. This is a senior IC-level role that blends deep security expertise with the…
Est. 130,550 USD
About the Role Abnormal AI is looking for a Customer Analytics Manager to join our CS Operations team. This role owns the data models and analytics that let us understand, score, and grow our customer base — from health…
Est. 145,705 USD
About the Role Abnormal AI is seeking an Enterprise Sales Engineer to join our growing Sales Engineering team. As an Enterprise Sales Engineer, you will serve as our customer’s primary technical contact, acting as a trus…
Est. 157,250 USD
About the Role Abnormal AI is looking for an Enterprise Account Executive to join the Southeast team. This team sells our security solutions to Enterprise level accounts within a defined territory. The ideal candidate fo…
Est. 195,850 USD
About the Role Corporate FP&A sits at the center of Abnormal AI's financial engine, turning granular financial data into the forecasts, board materials, and executive insight that drive decisions across the company.…
Est. 171,125 USD
About the Role As a Major Account Executive in NYC, you will serve as the primary driver of Abnormal AI’s relationships across approximately 20 accounts. You are responsible for all transactions within that account and h…
Est. 151,720 USD
About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You wil…
Est. 110,075 USD
About the Role Abnormal AI is seeking an Mid-Market Sales Engineer to join our growing Sales Engineering team. As an Mid-Market Sales Engineer, you will serve as our customer’s primary technical contact, acting as a trus…
About the Role At Abnormal AI, we are on a thrilling mission to safeguard the world's largest enterprises against a vast range of relentless email and collaboration application cyber security attacks. Our relentless purs…
About the Role Abnormal AI is looking for an experienced and driven Platform & Infra software engineer to join the PI team. Join us and help build the platforms that power Abnormal's growth Observability Platform - O…
Est. 55,000 USD
About the Job We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Sales Development Representatives will be…
Est. 80,000 EUR
About the Role Abnormal AI is looking for an Enterprise Account Executive to join the DACH team. This team sells our security solutions to Enterprise level accounts within a defined territory. The ideal candidate for the…
About the Role At Abnormal AI, we are on a thrilling mission to safeguard the world's largest enterprises against a vast range of relentless email and collaboration application cyber security attacks. Our relentless purs…
Est. 181,850 USD
About the Team Abnormal AI is looking for a Software Engineer II to join the Dev Accelerator Team. The Dev Accelerator team builds and operates our internal developer platform: the tools, libraries, and infrastructure th…
Job Description Abnormal AI is revolutionising cybersecurity by leveraging AI-native technologies to combat modern cyber threats. Behind every fast-moving go-to-market motion is a platform that makes it possible — and th…
Est. 217,400 USD
About the Role Abnormal AI is an AI-native cybersecurity company. We use behavioral AI to stop the attacks that get past everything else, and our products depend on processing data responsibly, at scale, across a growing…