Admissions Specialist

Acorn HealthRemote · Posted Today

Full-timeRemoteEst. 48,000 USD

Description

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.

Admissions Specialist

Remote | Full-Time | Eastern Time Business Hours

Who We Are

Acorn Health is driving autism therapy forward through a thoughtful blend of ABA best practices and pioneering next practices. As a standard-setting family of ABA treatment providers, we are deeply committed to children with autism and the families who love them.

We believe the best people choose employers who share their values and families choose partners they trust with their child’s future. Every interaction, every decision, and every day is guided by our Five Core Values:

Authenticity: We present our true, consistent selves. Everyone hungers for genuine connections.
Accountability: We keep our promises and can be trusted with a child's life and future.
Teamwork: The best outcomes are produced by people who collaborate with enthusiasm.
Growth: We know the needs of children and their families are unique and ever-changing.
Hustle: In autism care and treatment, time is always of the essence. We do things now

The Opportunity

As an Admissions Specialist, you will be the first voice and first impression for families seeking autism services for their children. This is a highly impactful role at the intersection of healthcare, customer experience, and operations.

You will guide families through the early stages of their journey with Acorn Health—answering questions, gathering critical information, coordinating with internal teams, and ensuring a smooth and timely onboarding process through clinical authorization. Your work directly supports access to life-changing care

What You’ll Do

Serve as the primary point of contact for prospective clients and families via phone, email, and electronic communication
Respond to inbound inquiries and conduct outbound outreach to guide families through next steps
Clearly explain Acorn Health programs, services, insurance benefits, and financial responsibilities
Collect, verify, and maintain accurate client and guardian information within the CRM system
Prepare and send professional, compassionate email communications to families
Ensure all required documentation is obtained, organized, and entered into Acorn Health systems
Coordinate with physicians’ offices to obtain necessary medical documentation
Collaborate closely with Authorizations, Clinical Teams, and Admissions Leadership to manage waitlists and onboarding timelines
Maintain regular communication with waitlisted families and update availability in practice management systems
Stay current on admissions workflows, process updates, and departmental guidelines
Contribute to a fast-paced, team-oriented environment focused on efficiency and family experience
Perform other duties as assigned

Schedule Requirements

Must be able to work Eastern Standard Time business hours
Typical schedule: 8:30 AM – 5:00 PM EST

What You Bring

Skills & Abilities

Excellent verbal and written communication skills with a compassionate, professional approach
Bilingual candidates with Spanish fluency are highly preferred
Excellent customer service skills with a consistently positive, and empathetic approach to clients and families.
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
Team-oriented mindset with a positive attitude and accountability
Strong time management and follow-through
Comfort working across multiple markets and managing multiple priorities
Proficiency in Microsoft Office and Outlook
Experience using CRM systems (Microsoft Dynamics 365 preferred)
Ability to analyze and interpret data and workflow metrics

Education & Experience

Bachelor’s degree or equivalent healthcare experience preferred
1+ year of experience in healthcare admissions, client onboarding, or related field preferred
1+ year of experience in a call center or high-volume customer service environment.

Why Join Acorn Health?

We invest in you, professionally and personally.

Paid Time Off (PTO) and paid holidays
Medical, dental, and vision insurance
Paid Parental Leave
401(k) Retirement Plan
Life insurance, short-term, and long-term disability coverage
Full-time, stable role with competitive compensation range $23 to $25 per hour.
Mission-driven work that truly makes a difference in the lives of children and families

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sec (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.

Acorn HealthFlorida, United States

Est. 90,000 USD

Full-time

ABA Office CoordinatorToday

Acorn HealthLivonia, Michigan, United States

Est. 45,920 USD

Full-time

Hybrid BCBAOct 17, 2024

Acorn HealthJerseyville, Illinois, United States

Est. 89,500 USD

Full-time

Clinical Director14 days ago