Description
Company Introduction:
Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
Overview
Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.
Importance of role
The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities
Operating the Airspace Platform
- Set up new orders by adhering to both standard work practices and client-specific SOP instructions
- The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
- Verification that drivers have picked up or recovered the correct piece(s)
- Accurately confirming flight departures by use of AWB tracking
- Following all process and communication standards within our various team outlets
- Stay up to date on all announcements and training involving new system features and process changes.
Proactive Customer Updates
- Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
- With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.
Intuitive Problem Solving
- Ability to update, manage, and/or change airway bills using initial or tenured training.
- Ability to source driver coverage for any segment of an order.
- Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
- Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
Handling All Inbound and Outbound Communications
- Timely acknowledgment and action of all email, phone and text requests
- Expected to consistently meet all minimum metric expectations for phone availability and acceptance
- Proper use of the various phone statuses
- Order placement for customers who are unable to place orders via the online portal
- Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.
Maintaining Balanced Level of Performance
As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.
- Maintain high level of customer service while communicating with internal and external parties through
- Slack
- Zendesk
- Inbound/Outbound phone calls and texts
- Internal meetings
- Maintain high level of team contributions in the following areas:
- Communication
- Order updates
- Accuracy based on Standard Work procedures
Requirements
- Ability to work hybrid on-site in Frankfurt, Germany
Compensation
Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.
Similar jobs
Est. 50,500 GBP
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 50,000 EUR
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 50,500 EUR
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 44,800 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 80,640 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 52,000 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 62,400 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 82,500 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 52,000 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 101,500 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 85,000 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 75,000 USD
Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based aroun…
Est. 32,000 EUR
Mission Plan We are seeking a highly motivated Sales Operations Working Student to support the Isar Aerospace commercial team, including Sales, Marketing, and Communications. The working student will serve as an active c…
Est. 60,000 EUR
Mission Brief The primary purpose of this role is to ensure that our challenging timelines in production will be achieved on a day-to-day basis. Your Role in Our Space Mission: Create and maintain executable short- to mi…
Est. 60,000 EUR
Mission Brief As a Supply Chain Management Specialist in our direct procurement team, you will handle the company’s supply of products for our launch vehicle and our launch pad. Your responsibilities will include negotia…
Est. 45,000 EUR
Mission Brief As (Junior) Executive Assistant within the CEO Office, you will work alongside our Chief of Staff and Senior Executive Assistant to ensure the smooth day-to-day operation of the CEO Office. This is an excep…
Est. 65,000 EUR
Mission Brief Isar Aerospace is scaling from a high-performing engineering and production organization into a global space company. As we increase production capacity, expand internationally, and industrialize our operat…
Est. 55,000 EUR
Mission Brief As a Working Student in the Ground Systems Engineering Applications team, you will contribute directly to the software systems that support operation, and future development of our launch vehicles. You will…
Est. 32,000 EUR
Mission Brief The working student role specifically focuses on the in-house development of H₂O₂ within the Combustion Equipment team. This team is responsible for the development of the following systems and technologies…
Est. 90,000 EUR
Mission Brief We are looking for a highly experienced software engineer to strengthen and shape our flight software capability. You will work on challenging aspects of launch vehicle software, including flight logic, mis…
Est. 52,000 EUR
Your Mission As a member of the Ground Fluid Systems Team, you will be assisting the team in the design and project work around ground facilities used for launching rockets, testing rocket engines or other components of…
Est. 28,000 EUR
Mission BriefAs a Working Student in Integrated Planning, you will support our team in coordinating and continuously improving production planning processes. You will contribute to the digitalization of our rocket produc…
Est. 45,000 EUR
Mission Brief As Lab Technician, POQ you should be able to work down Lab Service Topics and Request, be always open to help out other Colleagues with your Knowledge. Your Role in Our Space Mission: Measurement of Specime…
Est. 28,000 EUR
Mission Brief As WS Support CMM you should be able to work on Documentation of Measurement results and Systems to Create Non-Conformities. Your Role in Our Space Mission:
Est. 55,000 EUR
Mission Brief Isar Aerospace is building the launch company Europe needs: fast, vertically integrated, technically ambitious, and execution-driven. We are currently building up our internal AI stack, including a self-man…
Est. 80,000 EUR
Mission Brief As we increase our launch cadence and expand our launch operations across multiple sites, we are looking for an Senior Program Manager Launch Services in our Mission and Launch Operations team in Germany to…
Est. 70,000 EUR
Mission Brief As an Embedded Software Engineer in the Flight Software Testing team, your mission is to ensure the reliability and performance of the software that powers our spectrum launch vehicle. By leveraging your sk…
Est. 80,000 EUR
Mission Brief The Supply Chain Leader will own the end-to-end supply chain for the new development programme, ensuring the right materials, suppliers, capacity and prototype manufacturing capability are available to meet…
Est. 85,000 EUR
Mission Brief As part of the Quality team, the primary purpose of the role is to manage quality control activities and to work with production team to maintain product quality by enforcing quality management policies, pr…
Est. 45,000 EUR
Mission Brief As WS CAD you should be able to work on Design and Construction Tasks for QA Measurement System to create fixture for Clamping of Parts. Your Role in Our Space Mission: Create Drawings