EMEA Temporary Service Providers Manager - EMEA
AlixPartnersDusseldorf, North Rhine-Westphalia, Germany · Posted 2 months agoDescription
Company overview
AlixPartners is a leading global business advisory firm of results-oriented professionals who specialise in creating value and restoring performance at every stage of the business life cycle. We thrive on our ability to make a difference in high-impact situations and deliver sustainable bottom-line results.
Job summary
AlixPartners is seeking an experienced EMEA Temporary Service Providers (TSPs) Manager, as a Senior Vice President. This role sits within the People team in the Strategic Resource Management team. to join its Global People team. This role offers an excellent opportunity for a results-driven professional with deep expertise in third-party service provider management, employment law compliance and commercial acumen to lead our TSP operations across the EMEA region.
Reporting to the Head of the TSP office based in the US you will be responsible for managing all aspects of third-party service provider (TSP) operations, including contractor onboarding, contract management, compliance, vendor relations and cost optimisation. You will work closely with our Client-facing Business leaders, Legal, Procurement, Strategic Finance and Analysis, Compliance, Data Privacy, and operational teams across EMEA. You will demonstrate exceptional attention to detail, pragmatic problem-solving capabilities, strong commercial awareness and the ability to balance compliance requirements with business needs whilst managing complex, competing priorities in a fast-paced environment.
Key responsibilities and accountabilities
Day-to-day TSP management
- Respond to and process TSP requests from the business, liaising with business teams on discrepancies and missing information, and challenging business answers where appropriate to ensure compliance and quality standards.
- Send TSP questionnaires, review responses for anomalies and completeness, and liaise with Compliance on risk flags (e.g., use of subcontractors, litigation history). Coordinate with Data Privacy teams where personal data processing is involved.
- Provide preliminary legal and commercial advice on deemed employment risk across multiple locations; escalate complex matters to internal Legal counsel as required.
- Identify and route contracts to Procurement where appropriate (e.g., vendor agreements, large companies, contractor-paper terms).
- Obtain necessary approvals on all TSP engagements in line with delegated authorities.
- Manage the background checks co-ordinating with the applicable Country People Operations team, as required, escalating and solving any flags.
- Draft Non-Disclosure Agreements and contracts from templates for new TSPs; conduct simple legal and commercial negotiations of TSP agreements.
- Arrange contract execution and maintain secure, organised records of all signed agreements on our contract management system (Ironclad).
- Set up TSPs on Oracle for time recording and administrative purposes as required.
- Ensure all TSPs receive a complete onboarding pack, including compliance policies, procedures, time recording and invoicing guidance.
- Draft contract amendments, extensions and Statements of Work for existing MSAs and Independent Contractors.
- Track bill rates, pay rates, cost markups and approvals; manage non-standard markup approvals and Oracle entries.
- Resolve invoicing and expense queries, respond to core training enquiries, and manage payment processing.
- Liaise with IT on systems, equipment and access requirements for TSPs.
- Manage relationships with external staffing partners (e.g., Danbro) and all independent contractors.
- Track start and expiry dates for Senior Advisors; schedule renewal discussions, record contract terms and maintain signed agreements.
- Coordinate and share firm-wide Chapter 11 bankruptcy lists on a monthly basis.
Strategic initiatives and ongoing projects
- Lead firm-wide initiatives to optimise our external workforce strategy.
- Drive implementation of firm-wide measures to mitigate compliance and operational risk associated with TSP usage.
- Systematise and standardise decision-making on TSP risk levels based on factors such as prior working history, nature of tasks, engagement terms and regulatory requirements. Collaborate with relevant stakeholders to develop an automated risk assessment tool where possible.
- Contribute to cross-functional People team projects and firm-wide initiatives as required.
Background, qualifications and personal competencies
Essential skills and experience
- Process-driven mindset with strong organisational and record-keeping discipline.
- Pragmatic and solutions-focused with excellent attention to detail and accuracy.
- Assertive, confident communicator who works collaboratively and proactively identifies when issues require escalation to Legal or People stakeholders.
- Exceptional ability to prioritise, manage competing demands and maintain all core competencies under time pressure and competing deadlines.
- Professional background in legal, paralegal or procurement functions, ideally within professional services.
- Ability to quickly understand and assimilate legal language and documentation.
- Capability to make straightforward legal and commercial amendments to contracts and identify knock-on effects across related clauses.
- Deep knowledge of EMEA employment law across multiple jurisdictions; demonstrable expertise in contractor classification and compliance.
- Strong commercial awareness and negotiation skills with vendors and external stakeholders.
- Fluency in another European language, German is preferred.
Personal qualities
- Ability to work effectively in a fast-paced, matrix-structured organisation and respond positively under pressure.
- High degree of professionalism when interfacing with colleagues, partners and external stakeholders across multiple regions.
- Proactive, strategic mindset with the ability to exercise sound judgement and work with minimal supervision.
- Ability to maintain confidentiality and discretion when handling sensitive, commercially sensitive information.
- Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capability.
- Well-developed risk management and continuous improvement mindset.
- Strong IT literacy, including Microsoft Office and contract management systems. Familiarity with HR and finance systems desirable.
In addition to a positive and collaborative workplace, AlixPartners offers a comprehensive compensation and benefits package.
AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, age, veteran status, or disability status.
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