Description
【🤖 About AdCreative.ai & Appier】
AdCreative.ai is one of the world's leading AI advertising platforms, helping everyone from solopreneurs to global brands create high-converting ad creatives powered by AI. 🧠 Recognized by G2 as one of the fastest-growing products globally, we serve users in 192+ countries. 🌍 Now part of Appier, a publicly listed AI company, we have the backing and scale to keep building the future of advertising — and we want you on the journey. 🚀
【About the Role】
This is a dual-mandate role — keeping customers successful and growing recurring revenue — delivered through three core activities: customer assistance, churn save, and live demos.
On the support side, you'll assist users over chat and email and lead churn-save outreach to win back at-risk customers. On the revenue side, you'll run live demos that get users set up for success and convert them into recurring paying customers. It's a role for someone who is both caring (genuinely invested in every user) and charismatic (able to hold a room and make people excited to build on AdCreative.ai), working in a fast-paced, global environment where you own your impact.
【Responsibilities】
-
Deliver friendly, fast, and helpful support via chat and email.
-
Troubleshoot user issues and guide them through features.
-
Conduct churn-save outreach and demos to retain customers and reduce cancellations.
-
Identify upsell opportunities and help customers realize the full value of the platform.
-
Track and prioritize customer feedback to improve the product.
-
Be the voice of the customer—collaborate with product and tech teams.
-
Contribute to our help center and internal documentation.
-
Join weekly team meetings, brainstorms, and knowledge sessions.
【🔥 This role is perfect if you】
-
🧠 Are passionate about tech, startups, and AI.
-
❤️ Love helping people and solving problems.
-
🌟 Are motivated by impact—turning at-risk customers into success stories.
-
🚀 Want to grow in a fast-paced, international company.
【About you】
-
Fluent in English, written and spoken
-
Charismatic and caring — equally at home helping a user over chat and running a persuasive live demo
-
A proactive, organized self-starter who's comfortable owning targets
-
A natural communicator and problem-solver
-
Available for night shifts starting 10:00 PM – 7:00 AM Taipei time
【⏰ About the Shift】
This is a shift-based role starting at 10:00 PM – 7:00 AM Taipei time. 🦉 Because we run global coverage, shift times may change over time, and reliable, active coverage across your full shift is a core expectation. ⚡
【💡 Bonus points if you have】
-
🌟 Experience in customer success, sales, or other customer-facing roles
-
🎤 Experience running demos, onboarding, or sales conversations
-
💻 Familiarity with tools like Intercom, Zendesk, HubSpot, or Demio
-
📈 A track record in customer retention or revenue growth
-
🧠 Genuine interest in AI, marketing, SaaS, or design tools — we're an AI company, and people excited about where the tech is going thrive here
【🎁 What You'll Get】
-
🚀 Full onboarding and training
-
🌎 A global, fast-growing team and a flexible, remote-friendly culture
-
📈 Opportunities to grow and develop your career
-
🧠 Firsthand experience with the world's leading AI ad platform
-
🎉 A supportive, collaborative, and fun team
#L1-JC1
Similar jobs
About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is…
About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Makin…
About AppierAppier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit…
About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI in…
Est. 160,000 USD
About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the…
About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is to turn AI in…
About Appier Appier is a technology company dedicated to providing AI-driven platforms that help enterprises solve complex business challenges. Founded in 2012 by a passionate team of computer scientists and engineers, A…
About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI in…
Est. 80,000 GBP
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
Est. 80,000 EUR
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
【About Appier】 Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier 's mission is turning AI…
About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Makin…
Appierについて Appier（エイピア）は、AIネイティブのAgentic AI as a Service（AaaS）企業です。 2012年に「AIの民主化」をビジョンに設立され、「Turn AI into ROI（AIをROIに変える）」をミッションとして掲げています。現在はアジア太平洋地域、ヨーロッパ、アメリカを含む17拠点を展開し、東京証券取引所（証券コード：4180）に上場しています。 Appierは、AI Agentを活…
Est. 80,000 EUR
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Makin…
Est. 150,000 USD
About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer jou…
Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology? As a Technical Account Manager at Smartly, you’ll play a critical role in helping new cus…
Est. 120,000 EUR
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everyt…
About Appier Appier is a technology company dedicated to providing AI-driven platforms that help enterprises solve complex business challenges. Founded in 2012 by a passionate team of computer scientists and engineers, A…
About Appier Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI in…
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of co…
Est. 60,000 EUR
About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Makin…
Est. 80,000 EUR
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
Est. 155,000 USD
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Makin…
Est. 155,000 USD
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
Est. 115,000 USD
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of co…
About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer jou…