Description
Who we are
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
What you’ll do
The Field Engineer is a hands-on role responsible for installing, calibrating, maintaining, and troubleshooting Pronto’s autonomous technology on heavy equipment at a mining site in Saudi Arabia. This role will support the on-site deployment of Pronto’s autonomous systems. The position requires strong electrical and mechanical skills and comfort working in outdoor industrial environments.
Installation & Deployment
- Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
- On-site installation of peripheral hardware such as network stations, gate systems, and office infrastructure.
- Conduct system calibrations and validation tests to ensure installations meet operational standards.
- Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices, as well as collaborating on R&D projects.
Maintenance & Troubleshooting
- Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts
- Diagnose and repair hardware, software, and connectivity issues in the field.
- Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
- Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.
Customer Site Support
- Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
- Provide basic training to customer staff when required.
- Document all service activities, updates, and issues using internal ticketing and CRM tools.
What we’re looking for
- 4+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
- Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
- Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
- Ability to read wiring diagrams, schematics, and follow technical documentation.
- Comfortable working independently in field environments with minimal supervision.
- Excellent interpersonal and communication skills.
Preferred Qualifications:
- Experience with autonomous vehicle systems, machine control, robotics, or complex sensor integrations.
- Familiarity with Linux-based systems and remote diagnostics.
- OSHA 10, MSHA Part 48 or equivalent safety certification.
Why join us
- Work on real, production-deployed autonomy.
- Build technology that directly improves safety, efficiency, and productivity.
- Tackle complex challenges in demanding, real-world environments.
- Be part of a fast-moving team with high ownership and impact.
- See your work deployed and making a difference in the field.
- Collaborate closely with experienced engineers and industry operators.
What else you need to know
- On-site role at a mining operation in Saudi Arabia.
- Accommodation provided during deployments.
- Mining rotation schedule (e.g., 2 weeks on-site followed by 1 week time off).
- Field-based role in rugged mine environments.
- Compliance with site-specific safety and health requirements.
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