Description
About the position:
The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.
Key responsibilities:
- Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction
- Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers
- Solving customer problems through active product fit analysis and alignment to business needs
- Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data
- Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction
- Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell.
- Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy
- Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success
- Becoming an expert in the features and benefits of our applications
- Delivering web-based and/or onsite product overviews and training sessions for clients
- Provide advisory and consultancy with clients regarding AvePoint technologies
OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
What you will bring to our team:
- Bachelor’s degree or equivalent education
- Several years of experience in a technical or business consulting role in SaaS industry, such as technical account management or business analysis
- Strong customer satisfaction, customer service, adoption, and retention experience
- Excellent written/verbal communication
- Strong organization, presentation, and project management skills
- Ability to work individually and within a highly collaborative global team setting
- Willingness to learn and adapt in a fast-paced environment
- Strong experience in communicating with different stakeholders and decision makers, both internally and externally
- Expert at customer relationship management
- Advanced ability to understand business objectives through requirements gathering and analysis
Knowledge in the following technical areas are a plus:
- Understanding of Microsoft modern collaboration technologies such as SharePoint, Microsoft Teams
- Any M365, Azure or Microsoft Certifications
- Other cloud knowledge like Google workspace, Amazon Web Services, Salesforce cloud
- Experience with customer telemetry systems like Gainsight
Benefits we offer:
- Competitive market-based compensation
- Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
- Work life balance through hybrid working model of 3 days a week in office
- Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!)
- Private Health Insurance
Similar jobs
About the position: The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a…
The Account Executive is responsible for the creation, qualification, pitching and closing all new revenue from organisations between 300-2000 employees. The Account Executive is responsible for building positive relatio…
The Account Executive is responsible for the creation, qualification, pitching and closing all new revenue from organisations between 300-2000 employees. The Account Executive is responsible for building positive relatio…
Overview As a Manager, Business Development, you will lead, develop and inspire a high-performing team responsible for generating qualified pipeline and accelerating revenue growth. You will coach and empower Business De…
Partner Development Manager Sydney or Melbourne, Australia About AvePoint Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions…
Est. 35,000 GBP
About AvePoint AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI…
About the position: The Partner Development Manager (MSP) is the face of AvePoint’s MSP program to the ANZ region. The PDM (MSP) is accountable for the enablement and development of AvePoint’s platform and solutions in a…
Est. 85,000 USD
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
AvePoint is excited to provide the opportunity for an experienced and dynamic Partner Development Manager (PDM) who will be responsible for identifying, recruiting, and creating AvePoint partner sourced revenue via Manag…
Est. 60,000 GBP
Overview Are you ready to progress your sales career in the fast-growing tech industry? This position is your opportunity to become a high-earning sales executive in a rapidly growing industry. You provide the consultati…
About the position: As aPre-Sales Engineer, you’ll play a pivotal role in positioning AvePoint solutions for our customers, by designing and delivering tailored solutions that address complex business challenges. Leverag…
Est. 35,000 GBP
Sony Music is seeking a highly organised, proactive, and versatile Personal Assistant & Team Coordinator to support the PDEGO executive leadership team. This role sits at the heart of our UK office, combining high-le…
About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to d…
Est. 250,000 USD
The Company: AvePoint is the Microsoft Cloud expert. Over 15,000 companies and 5 million cloud users trust AvePoint to accelerate the migration, management, and protection of their Office 365 and SharePoint data. AvePoin…
About AvePoint Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to colla…
About AvePoint Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to colla…
Overview Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solv…
Est. 120,000 USD
Overview: As a Manager, Business Development, you will lead, develop and inspire a high-performing team responsible for generating qualified pipeline and accelerating revenue growth. You will coach and empower Business D…
About the Position: Are you a problem-solver who happens to use design as your primary tool? AvePoint is looking for a Product Designer to join our global team. While we value high-quality visual execution, this role is…
Est. 35,000 USD
*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut créer une introduction coh…
Est. 85,000 USD
Business Applications Specialist (Brazilian Portuguese Speaking) Location: Orlando, FL Practice Area: Corporate Services Department: Global Internal Applications Type: Permanent Support the systems that power our global…
Est. 35,000 USD
*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut créer une introduction coh…
Est. 90,000 USD
About AvePoint Public Sector: AvePoint Public Sector serves customers in 49 of the 50 states, including 400 local governments and municipalities, every cabinet of the federal government, and all four branches of the DoD.…
Est. 124,000 USD
Company Overview Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI…
Est. 80,000 EUR
Overview As an Account Executive for the Public Sector in the DACH region, you will play a pivotal role in building and shaping our public sector business from the ground up. You will be responsible for developing and cl…
Est. 120,000 USD
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+…
Est. 60,000 USD
Overview: As a Business Development Representative, your role is to find and create new sales opportunities via prospecting and conducting cold outreach. You’ll identify organizations’ current and future IT challenges to…
Est. 120,000 USD
About AvePoint Public Sector: AvePoint Public Sector serves customers in 49 of the 50 states, including 400 local governments and municipalities, every cabinet of the federal government, and all four branches of the DoD.…
Est. 120,000 GBP
About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with grea…
Est. 115,000 USD
Company Overview Amperesand is reinventing how the world powers its most critical systems. We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI…