CRM Project Manager - Central Services (13 month Maternity Cover)
Betsson GroupValletta, Malta · Posted 3 months agoDescription
The Wow
In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions.
With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on existing and new markets, ensuring the operations are efficient and compliant.
A taster of what you will be involved with:
- Full central CRM project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for a few major or several minor initiatives simultaneously.
- Ensure that all projects are proceeding according to scope, schedule, and quality standards.
- Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues.
- Work creatively and analytically in a problem-solving environment demonstrating teamwork across multiple commercial regions, innovation, and excellence.
- Participate in establishing CRM best practices, strategy, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.
- Ownership of the Central CRM Services to provide highest level of service and value for the organization
- CRM content template management
- Service communications
- CRM training & incidents reporting
- Email & landing page design
- Team management
What we are looking for
- A degree in economics, marketing, business or IT management or equivalent work experience
- At least 5 years’ experience from igaming, ideally in a project management role
- Proven experience in successful project management
- At least 3 years’ experience from a people manager role.
- Can build and sustain effective communications with key stakeholders.
- Good understanding of player segmentation, player bonuses and incentives.
- Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
- Genuine interest in the online casino sector and sportsbook betting products.
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