Event Hospitality Assistant
Brooklyn Sports & EntertainmentBrooklyn, New York, United States · Posted Sep 24, 2021Description
Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.
As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK MAG, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.
Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.
We are guided by our core values:
- Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
- Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
- Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
- Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.
SUMMARY
The Event Hospitality Assistant is responsible for delivering outstanding customer service to our VIP clients by executing hospitality functions associated with VIP access. This includes greeting and advising VIP guests on the club and suite levels, responding to guests' questions, comments, and complaints, and providing kind resolutions for all guests (internally and externally). The ideal candidate will ensure clients are satisfied with their Barclays Center experience and are responsible for addressing special requests and responding to issues/complaints as they arise. The candidate will work closely with the Director, Event Hospitality, on a day-to-day basis.
WHAT WILL YOU DO
- Greet and escort clients to suites and seating.
- Maintain a cheerful, friendly, and professional demeanor with guests and staff at all times.
- Provide clients with assistance regarding transportation or other needs.
- Responsible for protecting the integrity of the premium areas by ensuring all guests have a proper ticket/credential.
- Responsible for working Barclays Center events as requested by your supervisor.
- Responsible for creating and delivering gift bags as requested.
- Maintain company confidentiality.
- Provide accurate directions to the various clubs, suites, particular hospitality locations, and all premium areas of the building.
- Responding to guest complaints, questions, and comments with excellent communication.
- Work with Security to ensure that VIP guests travel through Barclays Center safely.
- Responsible for safely assisting VIP guests who need to move from one location to another.
- Perform various duties while on shift, often changing from one task to another, without the loss of efficiency or composure.
- Use excellent customer service skills and a positive demeanor when interacting with guests, vendors, & employees.
- Conduct arena tours as requested.
WHO YOU ARE
- Ability to take direction well and work well with others.
- Ability to work in a fast-paced environment.
- Must have a strong sense of self-awareness and emotional intelligence.
- Must be self-directed and able to work independently.
- Must be a flexible and reliable team player, able to work late nights, weekends, and holidays.
WHAT YOU BRING
- Bachelor's Degree Required or in progress.
- 1 -2 years prior customer service experience, preferably in a sports/entertainment venue environment.
- Outstanding customer service and interpersonal communication skills.
- Reliable, punctual, and regular in attendance.
- Able to protect the confidentiality/privacy of various parties when privy to sensitive information.
- Must have strong problem-solving skills.
SALARY RANGE
$17.00- $17.00
We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.
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