Description
- Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
- Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
- Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
- Act as a subject matter expert for AEC industry applications.
- Consults users to determine present and future needs.
- Identify areas of operation that need upgraded end user equipment.
- Monitor system performance, provide security measures, troubleshooting, maintenance.
- Review technical manuals, brochures to determine which equipment meets establishment requirements.
- Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
- Test, evaluate hardware and software to determine efficiency, reliability.
- Attend vendor training, study journals to keep up with changes in technology.
- Keep updated on technology through technical journals and vendor resources.
- Work with IT personnel, leadership in the design, testing, evaluation of systems.
- Adapt, modify existing hardware and software to meet specific needs.
- Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
- Maintain peripherals such as printers that are connected to the network.
- Create and modify users and groups in active directory such as logins with user accounts.
- May add permissions, modify, delete extensions and mail boxes, phone systems.
- Other duties as assigned.
ABOUT YOUR QUALIFICATIONS
- Bachelor degree in Information Technology or a related field preferred.
- A minimum of 6 years of related IT experience is required.
- Microsoft Windows desktop and Server certifications are preferred but not required.
- Strong customer service, communication skills, and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
- Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.
- Knowledge of MS Windows 11/10 desktop, Microsoft Office required.
- Knowledge of various software applications such as Adobe CS Suite, Autodesk Products,, Bluebeam, Rhino, Sketchup, Enscape, Newforma, V-Ray, MS Teams, Argos, and Deltek VantagePoint is a plus.
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
- We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.
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