Description
Help leading insurers rethink how underwriting, claims and operations work
The Role
Capco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC.
This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice.
What You’ll Do
- Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC.
- Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements.
- Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change.
- Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes.
- Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability.
What We’re Looking For
- 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline.
- Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing.
- Proven experience delivering large-scale transformation programmes within regulated insurance environments.
- Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans.
- Professional fluency in English; Cantonese and/or Mandarin language skills would be highly advantageous.
Bonus Points For
- Experience delivering digital, automation, workflow or AI-enabled transformation initiatives.
- Expertise across multiple insurance sectors including Life, Health and General Insurance.
- Experience building consulting propositions, thought leadership or go-to-market offerings.
- Previous experience mentoring consultants and developing high-performing teams.
- Regional APAC delivery experience across multiple markets and regulatory environments.
Why Join Capco
- Work with leading insurance organisations on complex transformation programmes that shape the future of the industry.
- Join a collaborative, flat and entrepreneurial consulting culture where your ideas and contributions are valued.
- Access continuous learning, professional development and industry certifications to support your career growth.
- Build trusted relationships with senior client stakeholders and influence strategic decisions.
- Help grow a rapidly expanding Insurance practice across Hong Kong and the wider APAC region.
Why This Role Is Open
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.
Benefits
- Discretionary bonus.
- Dental & medical coverage, including dependent cover.
- Life insurance.
- Annual leave of 20–24 days plus maternity and paternity leave.
- Tax rental reimbursement scheme and MPF contributions.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Similar jobs
Capco is a global technology and management consultancy specializing in driving digital transformation across the financial services and insurance industries. We deliver practical, innovative solutions that help our clie…
Est. 80,000 GBP
Business Strategy & Transformation Consultant – Commercial & Specialty Insurance Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent Help leading Commercial & Specialty insurers d…
About Capco Capco is a global business and technology consultancy dedicated exclusively to the financial services industry. Our consultants bring innovative thinking together with deep, first‑hand industry experience to…
Malaysia Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusi…
Est. 120,000 GBP
Managing Principal Consultant – General Insurance Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent Lead strategic change across the UK General Insurance landscape. The Role We a…
Est. 120,000 GBP
Principal Consultant – Finance Transformation Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Empower finance leadership through strategic transformation The R…
Est. 80,000 GBP
Management Consultant – Insurance – London Markets Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent Shape the future of the London Market with Capco. The RoleWe’re seeking exper…
Shape the Future of Data. Design Products That Matter. Join Capco's growing Data & Analytics practice and help some of the world's leading financial institutions unlock the value of their data. We're looking for expe…
Est. 120,000 GBP
Data Strategy & Advisory Leader – Insurance (Managing Principal)Location: London (Hybrid) | Practice Area: Data & Analytics | Type: Permanent Advance insurance transformation. Define data strategy. Shape industry…
Est. 65,000 GBP
Business Analyst – Commercial and Specialty Insurance Location: London (Hybrid) | Practice Area: Insurance | Type: Permanent Deliver strategic and technology-enabled transformation across Commercial & Specialty Insur…
ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical s…
ABOUT CAPCO Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practica…
Est. 120,000 GBP
Managing Principal Consultant – Life & Pensions Location: London (Hybrid) | Practice Area: Insurance, Business Consulting | Type: Permanent Help shape the future of Life & Pensions through strategic transformatio…
Est. 80,000 GBP
Financial Risk Transformation Consultant / Senior Consultant Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Lead meaningful risk transformation at the heart o…
Est. 120,000 GBP
Principal Consultant – Non-Financial Risk (Enterprise Risk) Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Lead enterprise-wide risk transformation and shape…
Est. 120,000 GBP
Financial Risk Transformation Principal Consultant (Senior Manager) Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Lead complex risk transformation across fin…
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global o…
Est. 80,000 GBP
Management Consultant – Finance Transformation (All Levels) Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Drive transformation in the heart of financial serv…
ABOUT CAPCO Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practica…
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global o…
Est. 60,000 GBP
Management Consultant – Finance Transformation (All Levels) Location: Edinburgh & Glasgow (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Drive transformation in the heart…
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global o…
Est. 120,000 GBP
Applied AI & Analytics - Principal Consultant Location: London (Hybrid) | Practice Area: Data & Analytics | Type: Permanent Lead AI-enabled data and analytics programmes that deliver measurable impact across Fina…
Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global o…
Est. 120,000 GBP
Management Consultant: Data Analytics Lead – Managing Principal (Director) Location: London (Hybrid) | Practice Area: Data & Analytics | Type: Permanent Lead the strategy. Grow the practice. Redefine data excellence.…
Est. 80,000 GBP
Non-Financial Risk (Enterprise Risk) Consultant – All Levels Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Drive impactful change across enterprise risk, mar…
Est. 120,000 GBP
Principal Consultant (Senior Manager) – Operational Resilience & Cyber Risk Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Build resilience where it matte…
Est. 55,000 GBP
Communication and Engagement SpecialistLocation: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Inspire change. Shape culture. Engage minds. The RoleCapco is seeking a Communication and Engag…
Est. 120,000 GBP
Managing Principal / Director – Financial Crime Transformation (AML, Sanctions & Fraud) Location: London (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Shape the future of…
Est. 80,000 GBP
Sanctions & Fraud Transformation Consultant / Senior Consultant Location: London (Hybrid) | Practice Area: Financial Crime, Risk, Regulation & Finance Transformation | Type: Permanent Transform the future of fina…