Description
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
As the Principal Product Manager, AI Assistant, you are the strategic "Squad Leader" for one of our most critical company initiatives: leading the charge as we continue to evolve our AI Assistant, which will be central to how our customers work in the platform going forward. What we’ve built so far this year is far from a chatbot; it’s truly a marketing companion who can create emails, turn them into social posts, analyze your data, and basically be your go-to as you grow your SMB. Now, we’re looking for the next leader who can help it be the best in the industry.
What You’ll Do
- Lead the strategic roadmap for our AI Assistant as a core platform capability, positioning it as the industry-leading marketing companion
- Own the full product lifecycle - define features, manage prioritization, and drive execution with engineering and design partners
- Drive adoption and engagement metrics by understanding customer workflows and removing friction from how SMBs use AI in their marketing
- Partner cross-functionally with marketing, sales, and customer success to articulate the AI Assistant's value and capture competitive differentiation
- Define success metrics and build the business case for AI investments, ensuring ROI and impact on customer acquisition and retention
- Mentor other PMs on AI building best practices
- Represent the AI Assistant vision in company strategy sessions and ensure alignment with broader platform priorities
Who You Are
- 8+ years of product management experience, with at least 2 years owning AI or ML powered products in production is required
- Track record of taking a product from "good" to "best in class" in a competitive category, not just shipping features
- A bias for shipping and learning fast over perfecting before launch
- Deep intuition for your target customers: you understand their constraints, workflows, and what "good enough" actually means for a small business
- Ability to drive the team through uncertainty or high stakes to achieve the goals
- Comfortable operating at the intersection of LLMs, UX, and business outcomes; you don't need to write the models, but you know how they work and where they break
- Strong opinions on what makes AI products feel magical vs. gimmicky, and you can articulate that clearly to engineers and executives alike
- Data-driven decision maker who can go deep into our Snowflake environment with Claude to get to the core of why things work or don’t work
- Experience leading or mentoring other PMs; you make the team around you better
- Excellent communicator who can translate technical AI capabilities into customer and business value for any audience
Nice to Haves
- Experience with email marketing, marketing automation, or PLG (Product-Led Growth)
- A technical background
- Background in growth-focused initiatives (onboarding, monetization, or retention)
#LI-HK1 #LI-Remote
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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