Description
P-1587
As a Product Operations Manager, you will join the Product and Engineering organization to drive operational excellence across multiple Databricks product lines. You will serve as an essential bridge between customer-facing field teams and the product and engineering teams building features used by thousands of customers.
In this role, you will partner with Product Management, Engineering, and Field teams. By analyzing contact drivers, product telemetry, and operational friction points, you will build actionable customer narratives that highlight our high-impact opportunities.
This is a fast-paced, highly cross-functional role that requires strong communication, efficient prioritization and organization,. and deep expertise in stakeholder management. of stakeholder management. Applied experience with analytics and reporting is a must.
Responsibilities:
- Analyze and synthesize data from multiple sources, including customer and partner feedback and product usage metrics, to build cohesive stories around customer pain points
- Design and maintain user-friendly reports and dashboards to surface key metrics and trends to stakeholders
- Influence product and engineering decision-makers to deliver the best possible customer experience, using both data and qualitative analysis to inform your perspective
- Partner with cross-functional operations teams to develop key metrics, build automated reporting, and implement process improvements
- Organize and monitor key results across product lines, communicating progress and blockers regularly to department stakeholders
- Show ability to deliver on ambiguous projects with incomplete data
- Facilitate stakeholder syncs and cross-departmental alignment to build consensus on critical product decisions.
- Champion Databricks principles: : be customer obsessed, be data-driven, team work makes the dream work, and own it.
Competencies / Requirements
- 6+ years of experience in a business analyst or data analyst role. Experience using SQL and Microsoft Excel.
- Experience building Data pipelines using SQL, Python, R, or Scala
- Experience building dashboards and data visualizations, using tools such as Tableau, Salesforce, PowerBI, and/or Data Studio
- Comfortable communicating with Databricks executives and department leadership. Capable of distilling complex analysis and modeling efforts into clear messaging
- Experience in the enterprise software industry, SaaS and B2B experience preferred
- Experience working with customer-facing support systems such as in-app help centers, customer case & form submission flows, and zero-contact resolution/self-help features
- Listen well in order to drive stakeholder alignment to help reach the necessary decisions
- Excellent communication/presentation skills
- Experience leading update syncs (strong preference for Agile/Scrum/JIRA experience)
- You understand the benefits of moving quickly while paying attention to detail
- Entrepreneurial, "can do" attitude - ability and willingness to make an impact in a start-up
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Similar jobs
Est. 120,000 EUR
As a Technical Product Manager, you will work closely with product managers, engineering teams, and technical field organizations to ensure the features we design and ship deliver outstanding user experiences. Depending…
Est. 237,125 USD
P-1495 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical…
Est. 213,375 USD
P-1495 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical…
Est. 185,925 USD
RDQ427R180 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthrough…
Est. 159,800 USD
P-8 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We d…
Est. 105,000 EUR
P-1345 You will be the Product Manager for the Databricks Runtime team in Amsterdam. The team works at the intersection of query processing, storage, infrastructure and data governance, all key components of the Databric…
Est. 185,925 USD
RDQ127R47 At Databricks, we are passionate about enabling every organization to harness the power of data and AI. Our mission is to build the best platform for developing, deploying, and operating AI applications at scal…
Est. 176,663 USD
RDQ127R47 At Databricks, we are passionate about enabling every organization to harness the power of data and AI. Our mission is to build the best platform for developing, deploying, and operating AI applications at scal…
P-1348 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best dat…
Est. 193,425 USD
SLSQ327R269 Databricks is looking for a motivated Manager to join our Strategy & Operations team to strengthen our product-focused planning and execution, provide strategic analysis, and instill operational thoughtfu…
As a Staff Project Manager, you are instrumental in advancing our Professional Services team's mission, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project w…
Est. 176,663 USD
RDQ427R130 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthrough…
P-1348 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best dat…
Est. 185,925 USD
RDQ427R130 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthrough…
Est. 120,000 EUR
P-1345 You will be the Product Manager for the Databricks Runtime team in Berlin. The team works at the intersection of query processing, storage, infrastructure and data governance, all key components of the Databricks…
SLSQ227R598 Databricks is looking for a motivated Sr. Manager, Strategy & Operations to join our Field Engineering team that helps define Go-To-Market (GTM) strategy, provides strategic analyses and instills operatio…
P-375 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 212,425 USD
GAQ327R163 Overview: Databricks is seeking a Senior Manager, Finance Commercialization, PMO, and Operations. You will be responsible for driving organization, transformation, innovation and operational efficiency at scal…
(P-1384) About the Team At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical…
Est. 165,000 USD
REQ ID: FEQ427R375 Mission: As the Director of Field Engineering, you will be responsible for partnering with our enterprise Consumer Packaged Goods (CPG) and Retail customers to democratize Data and AI within their orga…
Est. 187,850 USD
P-1016 At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do…
Est. 178,500 USD
P-1016 At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do…
Est. 271,425 USD
RDQ126R106 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthrough…
Est. 165,000 USD
P-1388 As a Sr. Manager of the Data & AI Support Engineering team, you will lead and manage a team of Technical Solutions Engineers responsible for driving deep technical resolutions for complex customer issues acros…
P-1553 As a Staff Designated Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databrick…
Est. 185,250 USD
CSQ327R216 As a Sr. Field Technical Program Manager (TPM) role in our Forward Deployed Engineering team, you will play a pivotal role in delivering complex technical projects that drive customer success and our business…
Est. 204,963 USD
RDQ427R276 Location: San Francisco or Seattle At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the…
Est. 185,925 USD
RDQ127R236 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthrough…
P-1577 As a Sr. Forward Deployed Engineer (FDE) you will work with customers to build and productionize solutions to their data & AI challenges using the Databricks platform. You will own the architecture, lead desig…
Est. 141,500 USD
P-1336 At Databricks, we are passionate about helping data teams solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do…