Senior Staff Backline Engineer - Data & AI
DatabricksDallas, Texas, United States · Posted Feb 20, 2025Description
P-1381
At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for data interaction to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.
About the Team:
The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasise automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams.
What your impact will be:
- Deep Dive Troubleshooting: Conduct deep-dive forensics into Spark core internals and the broader Databricks Data and AI ecosystem to resolve high-priority architectural failures and complex system anomalies.
- Root Cause Analysis: Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads.
- Architectural Optimization: Optimise architectural performance across the Data and AI stack by refining execution parameters and enforcing best practice strategies to maximise resource efficiency and throughput.
- Product Improvements: Analyse global issue trends and patterns to partner directly with Product Engineering, influencing the product roadmap and driving initiatives that enhance long-term supportability.
Scalability & Tooling: Develop reproduction frameworks, automated workflows, and AI-driven diagnostic tools that translate complex backline findings into standardised resolution paths to empower and scale the broader organisation.
What we look for:
We are looking for customer-obsessed candidates with 10+ years of relevant experience, including deep expertise in one of the following three specialized tracks, along with proven experience in managing both customers and technical stakeholders. Since each track calls for a different set of technical capabilities, we’re looking for excellence in one area rather than proficiency in all:
- Data Engineering Track: Expertise in large-scale big data solutions and ETL pipelines using Spark, Delta Lake, or Hive. Strong experience troubleshooting failures, diagnosing performance issues, and identifying root causes. Demonstrated problem-solving ability and understanding of data engineering best practices to ensure reliable, efficient workflows. Solid hands-on programming skills in Python, SQL, or Scala.
- Product Supportability Track: Deep understanding of distributed system internals. Ability to perform code-level root-cause analysis and profiling (using metrics and heap/thread dumps) in Java, Scala, or Python. Proven record of contributing to bug fixes and mentoring other engineers.
- AI Track: Experience with large-scale machine learning and generative AI systems, including LLM-based applications and agent-driven workflows. Strong grasp of model training, evaluation, and deployment in distributed environments. Experience managing the ML lifecycle, including governance and operationalisation. Skilled in diagnosing and optimising distributed ML workloads for performance and scalability.
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Similar jobs
Est. 196,250 USD
P-1011 Job Location: San Francisco Bay Area, CA As a Sr. Staff Technical Solutions Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized…
Est. 214,700 USD
P-940 (Position Location is open to both our Seattle & Bellevue offices.) At Databricks, we are obsessed with enabling data teams to solve the world’s toughest problems, from security threat detection to cancer drug…
Est. 214,700 USD
P-940 (Position Location is open to both our Seattle & Bellevue offices.) At Databricks, we are obsessed with enabling data teams to solve the world’s toughest problems, from security threat detection to cancer drug…
Est. 226,000 USD
P-150 At Databricks, we are obsessed with enabling data teams to solve the world’s toughest problems, from security threat detection to cancer drug development. We do this by building and running the world’s best data an…
Est. 226,000 USD
P-150 At Databricks, we are obsessed with enabling data teams to solve the world’s toughest problems, from security threat detection to cancer drug development. We do this by building and running the world’s best data an…
Est. 195,500 USD
P-59 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 214,700 USD
P-988 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 226,000 USD
P-186 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data an…
Est. 226,000 USD
P-186 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data an…
Est. 195,500 USD
P-59 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 226,000 USD
P-57 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on…
Est. 185,750 USD
P-939 (Position Location is open to both our Seattle & Bellevue offices.) At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportatio…
Est. 185,750 USD
P-987 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 192,488 USD
P-1591 At Databricks, we are passionate about enabling data and AI teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthro…
Est. 226,000 USD
P-925 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 195,500 USD
P-78 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 195,500 USD
P-78 While candidates in the listed locations are encouraged for this role, candidates in other locations will be considered. At Databricks, we are passionate about enabling data teams to solve the world's toughest probl…
Est. 195,500 USD
P-78 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 170,600 USD
At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI i…
Est. 226,000 USD
P-57 At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best Data Int…
Est. 195,500 USD
P-160 Who We Are At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakt…
Est. 267,300 USD
P-1600 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. W…
Est. 195,500 USD
P-160 Who We Are Our GenAI observability and quality product provides advanced monitoring and insights for GenAI systems, giving customers real-time visibility into their system's performance, along with a suite of tools…
Est. 271,425 USD
RDQ126R106 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthrough…
Est. 213,750 USD
FEQ327R420 As a Data Engineering and Warehousing Specialist Solutions Architect (SSA), you will lead the advanced technical strategy for your customers — owning complex architecture discussions, driving platform adoption…
Est. 222,325 USD
P-1607At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…
Est. 225,625 USD
P-1652 At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems — from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and oper…
Est. 260,200 USD
At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (DSA), you will pl…
Est. 193,000 USD
P-78 At Databricks, we are passionate about enabling data and AI teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroug…
Est. 222,325 USD
P-1607At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We…