Description
Position Summary
RBJK Marketing LLC, the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting, is seeking an Accounts Receivable Collector to support ongoing collections and accounts receivable operations across multiple commercial cleaning markets.
This role is primarily responsible for managing the collections process, reducing aged receivable balances, and maintaining positive customer relationships while ensuring timely payment of outstanding invoices. The position also supports core accounts receivable functions including cash application, billing support, account reconciliation, and maintaining accurate financial records across a multi-entity environment.
The ideal candidate brings hands-on B2B collections and accounts receivable experience, is comfortable working within ERP systems, and can operate independently in a fast-paced environment.
Key Responsibilities
Collections & Accounts Receivable
- Manage a portfolio of customer accounts, proactively monitoring aging reports and following up on past-due balances.
- Conduct collection outreach via phone and email to secure timely payment while maintaining professional customer relationships.
- Document all collection activity, payment commitments, and follow-up actions within the ERP system.
- Investigate delinquent accounts by reviewing billing history, service agreements, payment trends, and prior collection activity.
- Collaborate with customers to resolve payment issues and negotiate appropriate resolutions when necessary.
- Escalate high-risk or severely delinquent accounts to management when appropriate.
- Partner with Operations, Sales, and Customer Service to resolve billing disputes, pricing discrepancies, and service-related issues that delay payment.
- Process write-offs, credit memos, and billing adjustments in accordance with company policies.
- Support ongoing AR reporting by providing visibility into aging trends, collection activity, and account status.
Cash Application & Account Maintenance
- Apply customer payments accurately and reconcile cash receipts to open invoices.
- Maintain accurate customer account records, including detailed notes, contact information, and supporting documentation.
- Reconcile account balances and research unapplied cash or payment discrepancies.
- Send dunning notices using system-generated templates and customer segmentation strategies.
Billing Support
- Assist with billing cycle activities, including invoice review, validation, and distribution.
- Identify and escalate billing discrepancies, disputed charges, and invoice errors that impact collections.
- Support continuous improvement of collections and AR processes to improve cash flow and operational efficiency.
Required Qualifications
- 3+ years of experience in B2B collections, accounts receivable, or credit and collections.
- Demonstrated success collecting on past-due commercial accounts while maintaining positive customer relationships.
- Experience working with ERP systems.
- Intermediate to advanced Excel skills (VLOOKUP/XLOOKUP, PivotTables, filtering, formulas).
- Strong analytical and problem-solving skills with the ability to research and resolve account discrepancies independently.
- Excellent written and verbal communication skills with confidence handling customer collection conversations.
- Ability to manage a high volume of accounts across multiple entities and markets while meeting collection goals.
Preferred Qualifications
- Experience with Sage Intacct, including AR, billing, cash application, and collections reporting.
- Background in commercial cleaning, facilities services, or franchise operations.
- Experience in a private equity-backed or high-growth environment.
- Knowledge of credit risk, bad debt reserves, write-off processes, and collection best practices.
- Experience interpreting AR aging reports and using collection metrics to prioritize workload.
Work Environment
- Fast-paced, multi-entity environment supporting multiple markets.
- Collaborative team structure with visibility to finance leadership.
- Opportunity to directly impact cash flow, financial accuracy, and operational efficiency across the organization.
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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