Description
Incidents & Problem Management
• ITIL Knowledge: Familiarity with ITIL processes, especially Incident Management, Problem Management, and Change/Release Management.
• Troubleshooting & Root Cause Analysis: Ability to analyze incidents, identify patterns, and assist in problem resolution.
• Deployment & Release Coordination: Understanding of deployment processes & version control
• Follow-up & Escalation Skills: Proactive in chasing pending actions and escalating when necessary.
• Clear Reporting: Prepares status updates and post-incident reports.
• Adherence to SLAs & Compliance: Ensures timely follow-ups and closure of incidents/problems within agreed SLAs.
• Documentation Skills: Familiar with ITSM tools (e.g., ServiceNow).
• Change Management Awareness: Understands risk assessment and approval workflows for deployments.
Product Management
1. Product Backlog Management & Execution
• Manages the product backlog & translates business requirements into functional and system requirements for IT solutions
• Leads delivery execution by providing direction, clarifications, and decisions to avoid delays or misalignment
• Ensures successful delivery through SIT, UAT, and ORT, validating solutions against functional requirements
• Acts as a subject matter expert in business processes and supporting IT solutions
• Collaborates and influences multiple stakeholders (business, IT teams, third party vendors, Group IT) throughout the product lifecycle
Project Management
1. Project Planning & Execution
• Ability to manage small to medium-sized projects, can be related to deployments or problem remediation.
2. Stakeholder Engagement
• Strong communication and coordination across technical teams, vendors, and business units.
3. Financial Reporting & Forecasting
• Generates cost summaries and budget utilization reports for management.
• Supports budgeting for deployment activities and problem resolution initiatives.
Similar jobs
Role Summary: The IAM Operations & Access Review Support Analyst is responsible for executing day-to-day IAM operational activities, supporting access reviews, identity lifecycle management, privileged access adminis…
Position Overview We are seeking a Product Manager (formerly Business Analyst also would be considered) to drive user engagement and stakeholder management for our cybersecurity solutions, working closely with the lead P…
Key Responsibilities Enterprise Solutioning & BOM Management Develop accurate and detailed Bills of Materials (BOMs) for enterprise infrastructure solutions. Translate solution architecture into hardware, software, l…
What the role is The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services and products by taking an "outside-in" view, putting citizens and businesses at the heart of every…
We are seeking a hands-on Network Security Engineer to operate and continuously improve our network security stack—primarily enterprise firewalls (Palo Alto, Fortinet, Cisco), secure web gateways/proxies, and site-to-sit…
We’re looking for an experienced System Administrator to join our team in Kuala Lumpur. If you enjoy solving technical challenges, supporting users, and working in a dynamic environment — we’d love to hear from you. We o…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Minimum Job Requirements: Degree in IT from an accredited institution. Above 2 years of experience in IT application development environment (Application solutioning on design and development – digital IT systems) Strong…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, a…
As a Product Manager, you will support the CIO in Singapore Customs and collaborate with fellow team members to deliver digital solutions. To succeed, you must be a pro-active, self-motivated and resourceful team member…
About Capco Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation within the financial services industry. Operating at the intersection of business and t…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Role Summary: The IAM Controls & Compliance Specialist is responsible for designing, implementing, monitoring, and validating IAM controls to ensure compliance with internal policies, regulatory requirements, and aud…
Key Responsibilities Install, configure, administer, and support enterprise middleware platforms. Monitor system performance, troubleshoot issues, and ensure high availability. Perform middleware upgrades, patching, depl…
Day to Day : Infrastructure & Deployment Manage and optimize multi-cloud environments across AWS and OCI platforms. Design and implement scalable cloud infrastructure using services such as EC2, S3, RDS, Lambda, OCI…
About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 mill…
About Capco Capco is a global business and technology consultancy dedicated exclusively to the financial services industry. Our consultants bring innovative thinking together with deep, first‑hand industry experience to…
The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services and products by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We a…
Est. 95,000 USD
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trus…
APPLICATIONS FROM OUTSIDE COLOMBIA AND BRAZIL WILL NOT BE CONSIDERED FOR THIS ROLE Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-work…
Malaysia Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusi…
Est. 110,000 USD
As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives.…
Est. 125,000 USD
The Opportunity We're looking for a Product Manager who is passionate about solving business problems through technology and driving measurable organizational outcomes. This role will own the strategy, roadmap, prioritiz…
WHO WE ARE: We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster cl…
Experience in Treasury or banking projects. Delivered medium and/or large scale projects Be a member of the Treasury’s team to analyze the business domain, document its processes and systems to ensure that the end to end…
About Capco Capco is a global business and technology consultancy dedicated exclusively to the financial services industry. Our consultants bring innovative thinking together with deep, first‑hand industry experience to…
Job Title - Complex Project Manager – Global SAP S4HANA Key Skills - SAP S/4HANA Experience - 10+ years Location - Singapore Role Overview We are seeking an experienced Complex Project Manager to lead a large-scale Globa…
Est. 840,000 SEK
About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…