Description
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Envoy Global is searching for a Strategic Account Manager (Business Immigration) will serve as the primary high-level relationship manager for designated client portfolio and accountable for client satisfaction and growth. In this role, you will be responsible for providing account consultation that caters value through a high level of knowledge to meet the client’s goals and answer questions. The Strategic Account Manager (Business Immigration) will be responsible for providing account consultation that caters value through a high level of knowledge to meet the client’s goals and answer questions. Our ideal candidate will build strong relationships with all Envoy Global teams and our affiliated law firm, to drive solutions that improve the overall client experience.
As our Strategic Account Manager you will be required to:
- Collaborate with Envoy Global team members as well as our affiliated law firm staff to plan, execute, and ensure client’s needs are met, while delivering excellent customer service.
- Provide clients with overall global policy and expansion strategy.
- Identify and pursue opportunities to incorporate additional facets of client programs into the company engagement with Envoy to expand geographical scope of service, where possible.
- Provide global immigration knowledge, recommendations, and service - related to client goals and questions.
- Collaborate with Envoy team members as well as affiliated law firm staff to plan, execute and ensure client’s needs are met.
- Partner with Knowledge Management and Marketing teams to be informed on immigration trends and issues in key destination countries and update impacted clients as needed.
- Lead, motivate, and manage account managers to achieve goals and foster a culture of excellence
- Deliver and maintain an excellent level of client/customer service at all times.
- Provide business reviews and conduct client check-ins frequently and on a recurring cadence.
- Serve as the strategic and escalatory point of contact for assigned client accounts.
- Maintain up to date understanding of client account statuses and activity at all times.
- Provide updates to Envoy Leadership on health of accounts
- Act as the strategic and escalatory contact for client accounts, resolving issues and conducting root cause analysis
- Partner with Envoy and affiliated law firms to review and provide client pricing schedules and contracts
- Participate and, where appropriate, lead internal trainings for account management team members and affiliated firms
To apply for this role, you must possess the following specific experience, and skills:
- 8+ years of experience working in a client relationship role
- 4+ Years in Corporate/Business Immigration
- 1+ Years Managing/Supervising team members
- Team or people leading experience preferred
- Excellent relationship skills and ability to partner with varying levels within the client’s organization and within the Envoy organization.
- Ability to synthesize information and data originating from multiple sources (Governments, legal team experts, external legal parties, other Envoy Global department team members) through an immigration lens, and to provide resulting tailored guidance to clients.
- Strong time management, multi-tasking and interpersonal skills.
- Excellent communication skills: both written and verbal
- Value collaboration and teamwork but also can work independently
- Ability to work in a team environment and influence others
Salary Range: $95,000-$125,000
Notice at Collection for California Applicants:
http://www.envoyglobal.com/notice-at-collection-for-ca-applicants
#LI-Remote
Similar jobs
Est. 67,500 USD
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Est. 165,000 USD
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Est. 67,500 USD
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Est. 41,600 USD
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Est. 41,600 USD
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Est. 85,000 USD
About the Position We're looking for an experienced Immigration and Mobility Specialist to help manage our global immigration and international relocation programs. As a trusted subject matter expert, you'll help our emp…
Est. 30,000 USD
Are you a dynamic leader who brings out the best in others while delivering legal solutions that truly matter? Do you have the strategic vision to turn inbound leads into loyal clients, blending coaching, accountability,…
Est. 47,750 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 47,750 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 52,000 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 47,785 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 150,000 USD
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)Our Mission: To actively connect people to their next great op…
Est. 85,025 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 200,625 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 67,525 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 95,000 USD
Who You Are You are an IT sales professional with a few years of experience under your belt, and you love selling, developing relationships with your clients, and creating new business opportunities. You have quickly ris…
Est. 225,075 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 47,275 EUR
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers…
Est. 123,750 USD
Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collabo…
Est. 88,336 USD
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)Our Mission: To actively connect people to their next great op…
Est. 120,000 USD
At The United Firm, we're passionate about protecting our clients rights, and it shows in our results. We have a history of success built on lasting relationships that produce results with outstanding value for our clien…
Est. 93,939 USD
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)Our Mission: To actively connect people to their next great op…
Est. 95,000 USD
Who You Are You are an IT sales professional with a few years of experience under your belt, and you love selling, developing relationships with your clients, and creating new business opportunities. You have quickly ris…
Est. 237,500 USD
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unpar…