Description
Our Company
The Role
What You'll Do
- Plan, coordinate, and support the day-to-day billing and collection operations across the business.
- Work closely with Service Managers and operational teams to ensure billing requirements are captured accurately and completed on schedule.
- Collaborate with cross-functional departments to verify the accuracy and completeness of billing information.
- Generate, review, and process invoices while ensuring clients are billed correctly for products and services provided.
- Monitor accounts receivable balances and follow up on outstanding payments in line with company procedures.
- Partner with Finance and Sales teams to maintain accurate customer account records and resolve account discrepancies.
- Compile and process billing information, including pricing, discounts, shipping charges, purchase orders, and invoicing details.
- Investigate and resolve billing and order management issues promptly to support cash collection targets and client satisfaction.
- Review customer purchase orders to ensure they meet internal requirements and billing standards.
- Respond to finance-related enquiries from internal stakeholders and external clients in a timely and professional manner.
- Maintain billing schedules, reconcile billing systems, and investigate any discrepancies or anomalies identified.
- Support month-end and year-end financial activities as required.
- Provide administrative and operational support to the Management Accountant and wider Finance team.
- Escalate billing concerns, reconciliation issues, payment delays, or high-risk accounts to the Management Accountant when appropriate.
- Prepare customer deposit returns and ensure any outstanding balances are reconciled and offset accordingly.
- Continuously identify opportunities to improve billing processes, accuracy, and operational efficiency.
- Build and maintain positive working relationships with internal stakeholders and external customers.
- Manage multiple priorities effectively while meeting deadlines in a fast-paced environment.
Essential Qualifications & Experience
- Previous experience within a billing, accounts receivable, finance administration, or customer-facing role involving billing responsibilities.
- Strong working knowledge of Microsoft Office applications, particularly Microsoft Excel.
- Excellent written and verbal communication skills with the ability to present information clearly and professionally.
- Strong attention to detail and accuracy when processing financial information.
- Ability to prioritise workload, manage competing deadlines, and work independently when required.
- Strong problem-solving and organisational skills.
Desirable Qualifications & Experience
- 2+ years' experience working within a billing, finance, or accounts receivable function.
- Experience using Sage or similar accounting software.
- Understanding of billing processes, accounts receivable, and cash collection practices.
- Experience working within a service-based or technology-focused organisation.
- Excellent interpersonal and stakeholder management skills.
- Experience supporting financial reconciliations and reporting activities.
Key Competencies
- Attention to Detail
- Financial Accuracy
- Communication & Collaboration
- Customer Focus
- Problem Solving
- Time Management
- Accountability
- Adaptability
- Process Improvement Mindset
Belonging at EOS
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