Description
WHAT YOU'LL BE DOING:
- Handle and respond to employee support requests through corporate communication and ticketing platforms
- Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms
- Manage user accounts, access permissions, system configurations, and related administrative tasks
- Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components
- Monitor infrastructure health, performance, and availability
- Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements
- Contribute to automation, integration, and process improvement initiatives
- Maintain clear and accurate technical documentation, operational procedures, and user guides
- Work closely with cross-functional teams to design solutions and implement system improvements and upgrades
- Provide remote support for office and on-premises IT infrastructure, where applicable
WHAT WE LOOK FOR IN YOU:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 5 years of experience in IT Support and Engineering roles, handling critical systems
- Ability to collaborate across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones
- Hands-on experience with Amazon Web Services (AWS)
- Knowledge of Kubernetes and AWS EKS
- Experience with ticketing systems such as Jira Service Management or ServiceNow
- Scripting or automation experience using Bash or Python
- Basic understanding of networking concepts and protocols, including DNS, VPN, TCP/IP, and Wi-Fi
- Strong troubleshooting and analytical problem-solving skills with attention to detail
- Experience with monitoring tools and troubleshooting methodologies
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Professional proficiency in English
- Ability to work independently and collaboratively in a fast-paced environment, managing diverse priorities
- A strong desire for continuous learning and professional growth
NICE-TO-HAVE
- ITIL v3 or ITIL v4 certification or practical knowledge
- Experience with workflow automation and integrations using REST APIs and platforms such as Make.com, Zapier, n8n, or similar
- Experience administering or supporting Oracle NetSuite
- Experience administering or supporting Cisco Catalyst / Meraki wireless environments, including controllers, switches, and access points
WHY SHOULD YOU JOIN OUR TEAM?
- Work on impactful challenges in a fast-paced environment with quick feedback loops
- Collaborate with a highly skilled international team
- Use modern technologies and cutting-edge hardware
- Enjoy the flexibility of working remotely
- Take advantage of 40 paid days off
- Competitive compensation package
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