Description
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation.
Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth.
Position Summary:
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.
Salary Range: $88,000 - $105,000 based on experience + bonus potential
Location: This is a remote role, but candidate must reside within Florida or Virginia markets
How You Will Make an Impact:
• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Owns account relationships, strategy, pricing – including managing contract renewals and RFPs.
• Proactively engages and builds relationships with decisions makers and all levels of school district personnel
• Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth
What You Will Bring to EverDriven:
• Bachelor’s degree and/or equivalent relevant years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Valid US driver's license in good standing, required
• Position will be remote/WFH and requires up to 33% travel
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
#LI-Remote
Equal Opportunity Employer
EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.
Visit our website and learn more about us at www.EverDriven.com
Similar jobs
Est. 250,000 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 135,000 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 135,000 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 58,300 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 85,000 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 65,000 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 172,500 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 65,000 USD
EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities,…
Est. 160,000 USD
About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids…
Est. 80,000 USD
Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understoo…
Est. 120,000 USD
About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids…
Est. 85,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 85,000 USD
About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids…
Est. 115,000 USD
About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids…
Est. 170,000 USD
About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids…
Est. 125,000 USD
Senior Manager, Customer Experience About Ever Ever is a direct-to-consumer dealership built entirely around used electric vehicles. We buy, recondition, and sell EVs through a fully integrated retail and reconditioning…
Est. 185,000 USD
Director of Sales About Ever Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native pr…
Est. 85,000 USD
As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate…
Est. 225,000 USD
About HopSkipDrive At HopSkipDrive, our mission is to create opportunity for all through mobility. We're the leader in safe, fast, and simple supplemental student transportation. Through our marketplace, we connect kids…
Est. 185,000 USD
WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have…
Est. 85,000 USD
As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate…
Est. 120,000 USD
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police…
Est. 120,000 USD
Position Overview: As the Director, Client Success, you will provide strategic leadership for client relationships and the overall client experience, ensuring exceptional outcomes, strong retention, and sustainable accou…
Est. 70,000 USD
WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have…
Est. 120,000 USD
Position Overview The Strategic Account Executive is responsible for pursuing and acquiring high-value strategic accounts, primarily focusing on large cities and municipalities in North America. This role requires a soph…
Est. 95,000 USD
Position Overview The Strategic Account Executive is responsible for pursuing and acquiring high-value strategic accounts, primarily focusing on large cities and municipalities in North America. This role requires a soph…
Est. 66,650 USD
About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allow…
Est. 52,500 USD
WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have…
Est. 270,000 USD
About impact.comimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer jour…
Est. 145,000 USD
WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have…