Description
About Flipp
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.
We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.
In 2024, Flipp joined forces with the European company Shopfully, creating a global leader in the sector. Together, we reach 400 million households and serve over 1,000 top retailers and brands across 27 markets, including Europe, Canada, the USA, Latin America, and Australia.
Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.
Flipp + Shopfully’s IT team manages the technology, services, and systems that support our business operations. We’re looking for an IT Administrator to provide reliable first-line support and help maintain a secure, efficient, and scalable technology environment.
You’ll troubleshoot hardware, software, access, and connectivity issues; manage employee onboarding and offboarding; administer workplace platforms; and support IT projects and process improvements. You’ll join a collaborative global team where you’ll have the opportunity to solve a broad range of problems and explore how AI and automation can improve IT operations.
This role requires you to go in-office 1-2 days a week.
What you'll get the opportunity to do:
- Provide first-line IT support to remote and in-office employees.
- Troubleshoot hardware, software, access, network, printer, and audio-visual issues.
- Manage employee onboarding and offboarding, including accounts, permissions, and devices.
- Administer Google Workspace, Jira, Slack, and other business applications.
- Configure and support macOS and Windows laptops and iOS and Android devices.
- Maintain hardware inventory and coordinate device upgrades, replacements, and repairs.
- Support meeting-room technology, Google Meet hardware, Wi-Fi, and office equipment.
- Escalate complex issues and collaborate with IT colleagues or vendors to resolve them.
- Lead smaller IT projects and contribute to global initiatives.
- Improve IT processes through documentation, automation, and AI-enabled solutions.
What you'll bring to the team:
- 1–3 years of experience in IT support, service desk, help desk, or IT administration.
- Hands-on experience supporting macOS and Windows devices.
- Experience administering Google Workspace or a comparable platform such as Microsoft 365 or Azure AD.
- Experience managing user accounts, permissions, onboarding, and offboarding.
- Familiarity with a ticketing system, ideally Jira.
- Strong troubleshooting, prioritization, and organizational skills.
- A customer-focused approach and the ability to communicate technical information clearly.
- The ability to remain calm and professional while managing competing priorities.
- A curious, collaborative mindset and willingness to learn new technologies.
- Experience with JumpCloud, Confluence, Monday.com, Slack administration, Google Meet hardware, device imaging, or asset management is an asset.
- Familiarity with IT security, workflow automation, and access-management practices.
- Certifications such as CompTIA A+, Network+, HDI-CSR, or CCNA is an asset.
How We Support You
Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth.
Our promise to each other:
What we bring:
What you bring:
- An inclusive, collaborative environment where your voice matters
- A remote-first environment
- The tools and opportunities you need to grow and develop
- Every opportunity to own your success
- Your authentic self, every day
- Your best work, from anywhere
- An appetite for learning, curiosity, and a growth mindset
- Motivation, initiative and the mind of an entrepreneur
Here's how to apply:
This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.
Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.
Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.
A member of our recruitment team will respond to you in the coming weeks.
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