Description
Location: Come and join us in Athens
Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using Freenow by Lyft. You face users and turn them into the most passionate Freenow lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
Shifts: 8h per day, 24h rotations; Monday to Sunday (incl. Bank Holidays), with 2 days off per week
YOUR DAILY ADVENTURES WILL INCLUDE:
- Deliver high-quality support via calls, emails and messenger platforms
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Triage issues and escalate them when necessary
- Cooperate with other departments to assist inside projects and resolve technical issues
TO BE SUCCESSFUL IN THIS ROLE:
- Initial experience in customer support
- The ability to speak, read and write Italian and English, any other language is a plus - Please submit your application in English
- Good problem solving and active listening skills
- Ability to multitask and perform effectively under pressure
- Detail-oriented, proactive in process improvements
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
ABOUT FREENOW:
Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?
Similar jobs
Est. 26,000 EUR
Location: Come and join us in Rome! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for a Driver Operations Executive to support ground operations in…
Est. 26,000 EUR
Location: Come and join us in Rome! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for a Driver Operations Executive to support ground operations in…
Est. 55,000 EUR
Location: Madrid Join our Driver Operations team at the heart of Freenow's taxi business in Spain. As a Driver Operations Executive, you will play a key role in growing, engaging and supporting our driver community while…
Est. 55,000 EUR
Location: Come and join us in Barcelona! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalization of the Europe…
Est. 60,000 GBP
Location: Come and join us in London! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalization of the European…
Est. 60,000 EUR
Location: Barcelona At Freenow, we shape the future of urban mobility, empowering people to move freely and helping cities thrive through smarter, sustainable choices. We are looking for a dynamic Supply Operations Lead…
Location: Come and join us in Barcelona or Madrid! At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. Join our Local Operations team at the heart of Freenow by Lyft taxi b…
Est. 55,000 EUR
Location: Come and join us in Barcelona or Madrid! At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. Join our Local Operations team at the heart of Freenow by Lyft taxi b…
Est. 36,000 EUR
Location: Come and join us in Rome! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for a Supply Growth Manager to drive marketplace expansion and sc…
Est. 55,000 EUR
Location: Come and join us in Barcelona! We are looking for a talented and motivated Backend Engineer (m/f/d) for our Driver Engagement Team. As part of a highly skilled, cross-functional team comprising Mobile Engineers…
Est. 65,000 GBP
Location: Come and join us in London! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalization of the European…
Est. 120,000 GBP
Location: London At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. Reporting directly to the Senior VP of Central Operations, we are seekin…
Est. 55,000 EUR
Location: Come and join us in Barcelona! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalization of the Europe…
Est. 55,000 EUR
Location: Hamburg or Berlin Now part of the Lyft family, Freenow by Lyft is accelerating towards aggressive growth. Strong regional foothold and massive institutional backing are placing us as one of the key players in t…
Est. 55,000 EUR
Location: Hamburg or Berlin Now part of the Lyft family, Freenow by Lyft is accelerating towards aggressive growth. Strong regional foothold and massive institutional backing are placing us as one of the key players in t…
Est. 55,000 EUR
Location: Come and join us in Barcelona or Madrid! At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive. Join our Local Operations team at the heart of Freenow by Lyft taxi b…
Est. 65,000 GBP
Location: Come and join us in London! Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive.We are hiring a City Fleet Manager to oversee the day-to-day operations of our…
Est. 60,000 EUR
Location: Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalizatio…
Est. 60,000 EUR
Location: Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalizatio…
Est. 60,000 EUR
Location: Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalizatio…
Est. 120,000 EUR
Location: Berlin or Hamburg Freenow seeks a compelling and charismatic leader to oversee our German operations, serving as the critical bridge between global strategy and local execution. You will excel at managing relat…
Est. 80,000 EUR
Location: Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our core goals for 2026 is the complete digitalizatio…
Est. 120,000 EUR
Location: Come and join us in Hamburg or Berlin! Following Lyft’s acquisition of Freenow, we are looking for a Senior TPM to lead the technical workstreams that get us to Day 1 readiness — the period between signing and…
Est. 80,000 EUR
Location: Hamburg, Berlin or Barcelona At Freenow, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. We are looking for a Product Manager to join our Strategy…
Est. 120,000 EUR
Location: Come and join us in Hamburg or Berlin! Following Lyft’s acquisition of Freenow, we are looking for a Senior TPM to lead the technical workstreams that get us to Day 1 readiness — the period between signing and…
Est. 60,000 EUR
Location: Come and join us in Dublin Freenow by Lyft for Client Travel is a product designed for businesses, primarily hotels, to quickly and easily book transport for their guests. Our key target industries are hospital…
Est. 80,000 EUR
Location: Come and join us either in Berlin or Hamburg! Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. One of our bold bets for 2026 is bringing that same mission…
Est. 60,000 EUR
Location: Come and join us in Dublin Freenow by Lyft for Client Travel is a product designed for businesses, primarily hotels, to quickly and easily book transport for their guests. Our key target industries are hospital…
Est. 120,000 EUR
Location: Come and join us in Hamburg. Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for an Engineering Manager to lead a high-performing team of s…
Est. 65,000 EUR
Location: Dublin At Freenow, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. At Freenow, we are on a mission to empower smarter mobility decisions, helping p…