Description
The Role
The Leader in Training (LIT) is an adaptable and essential part of the RISE Dispensary leadership team that prioritizes delivering memorable, positive consumer experiences. As part of the leadership team, you have a key role in actively supervising the dispensary’s daily operations, communicating priorities to team members, and optimizing the customer journey. As a Leader in Training, you will gain subject matter expertise as you rotate through critical dispensary functions supporting operations, experience, and people. The Leader in Training role puts you on a fast track to growth and is a developmental step to becoming Assistant General Manager.
Responsibilities
Operations
- Support management in overseeing the execution of all dispensary operations to ensure compliance with security, inventory, and local and state regulations.
- Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory action items with management.
- Oversee the intake and verification of deliveries, transfers, and inventory management, ensuring accuracy within the vault.
- Actively participate in leading team members to effectively execute programs, initiatives, and regionalized in-store promotions.
- Demonstrate proper cash handling, including accurately processing payments, discount application, and cash maintenance, and oversee team member execution.
Experience
- Lead by example and motivate team members to consistently deliver memorable, positive in-store customer experiences.
- Participate in “Leader On Duty” shifts to provide active supervision, team member recognition, and redirect behaviors to support the customer journey.
- Facilitate a seamless omni-channel customer experience and provide oversite to deliver consistency across in-store, drive-thru, curbside & delivery.
- Lead by example and motivate team members to deliver Loyalty goals.
- Complete and appropriately delegate assigned tasks during scheduled shifts. Ensure adequate sales floor coverage and zoning during shifts.
People
- In partnership with the General Manager or Assistant General Manager, build and retain a high-performing team by participating in selecting the best talent and leading the onboarding and training of new team members.
- Provide coaching and feedback to help team members exceed performance and behavioral expectations. Partner with management to issue accountability.
- Help facilitate the store’s team member badging process with local and state agencies.
- Maintain and coordinate scheduling of team members' shifts, meal breaks, and rest periods.
- Perform other duties as needed.
Qualifications
- At least three years of customer service or retail experience, with at least one year in a supervisory role.
- Cannabis experience preferred
- Inventory control experience preferred
- Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
- Must have reliable, responsible and dependable attendance.
- Must be 21 years or older.
- Must pass any and all required background checks.
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