Description
We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible.
WHAT YOU’LL DO
- Manage all Project activities related to solution implementation including: leading scoping sessions, documenting requirements, creating project plans, assigning launch and training resources, managing customer and internal stakeholder expectations, and delivering a healthy adoption rate of 70% or more.
- Develop strong and trusted relationships with customers throughout the implementation project lifecycle.
- Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale.
- Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes.
- Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans.
- Define and communicate project risks to customer stakeholders with a solutions-oriented approach.
- Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI .
- Demonstrate agility by performing other duties as required
WHAT YOU’LL NEED:
- 5+ years proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions.
- Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on budget.
- Demonstrated ability to identify and translate complex business requirements into solutions that meet a customer’s goals and objectives.
- Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
WHO YOU ARE:
- Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.
#LI-Remote
Use of AI in Hiring
Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.
Similar jobs
Est. 70,000 EUR
We’re looking for an Senior Software Developer, Backend who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused team th…
Est. 80,000 GBP
We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment se…
We’re looking for a Customer Success Manager to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the tools and resources…
We’re looking for a Customer Success Manager (12 month contract) to manage a select portfolio of customers. In this role, you will collaborate with internal stakeholders to onboard customers and ensure that they have the…
We’re looking for an Intermediate Software Developer, Backend who can help us support the development organization to deliver value to customers in a reliable, efficient, and safe manner. You’ll be working in a focused t…
Est. 60,000 GBP
We’re looking for an Account Executive, Mid-Market to help us develop and close new business with mid-market Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hoo…
We’re looking for a Product Trainer to help us train our customers on Hootsuite and Talkwalker products and act as a key member of the end-to-end customer journey. You’ll be working with the Professional Services team to…
We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuit…
We are seeking a Senior Global Demand Generation Manager to build and execute integrated programs that create, accelerate, and convert demand into qualified pipeline. This is a hands-on senior role for someone who can tr…
We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment se…
We’re looking for a Technical Account Manager to plan, lead, and deliver ongoing technical consultation, guidance and optimization to our customers across our full Hootsuite and Talkwalker tech stack for a 12 month contr…
We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll buil…
We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing ro…
We’re looking for a Training Specialist to help us build and facilitate instructor-led training workshops, subject specialist training content, and eLearning modules for our worldwide Customer Support teams. You’ll be wo…
We’re looking for a Bilingual Senior Customer Success Manager (12 month contract, French/English) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business go…
We’re looking for a Junior IT Operations Administrator to provide frontline IT support to Hootsuite owls and solve day-to-day technology problems. This is a hybrid role that supports the service desk, deploying hardware…
The Senior Customer Marketing Manager is responsible for developing scalable marketing programs that help customers realize greater value from Hootsuite throughout their lifecycle. Working closely with the Customer Offic…
We’re looking for an Associate Legal Counsel, Commercial and Privacy to contribute in developing a world class privacy program at Hootsuite and supporting on sales and other commercial matters. As part of our Privacy, Co…
We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Repor…
In the role of Senior Salesforce Developer, you will play a pivotal role within the Business Technology team, providing essential support across the Enterprise. Your responsibilities will involve creating highly secure,…
Est. 35,000 GBP
Job Title: Co-op, Product Design (Fall 2026 Term) Location: London, UK Term: 4 months Start Date: September 14, 2026 Openings: 1 Overview: At Hootsuite, our Product Design team is focused on creating intuitive and effect…
Job Title: Co-Op, IT Operations - Summer 2026 Location: Vancouver, BC (on-site) Term: 4 months Start Date: September 14th, 2026 Openings: 1 Overview: We’re looking for a Co-op on the team to help us provide IT support to…
We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash. This role works closely with customers, Account Executives, Custome…
We are looking for a Senior Total Rewards Specialist to lead the administration, implementation, and continuous improvement of global Benefits and Mobility programs. Reporting to the Manager, Total Rewards, this role wil…
We’re looking for a Senior Revenue Incentive Compensation Systems Analyst to help us build and maintain, and process commissions within our Compensation System. You’ll develop the requirements needed to implement and cal…
Est. 185,000 USD
About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the…
We are seeking a seasoned Manager of Revenue Accounting to be a key leader on the Global Controllership team. This role is responsible for owning the end-to-end revenue recognition function under ASC 606, partnering cros…
Est. 65,000 USD
Reports to: Sr. Manager, Employee Experience Location: Remote US Compensation Range: $60,000 to $70,000 base plus bonus and equity*For this position, we are only considering candidates located in the DMV area (Washington…
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million h…
About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the…