Description
We're looking for a west coast Supervisor on our Centralized Services team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career.
About the Role
As a people manager, this role will play a pivotal piece in ensuring a high functioning team is trained and developed for our customers. This role is critical to the clinical ops organization structure to maintain high team engagement and ensure a safe and productive work environment. This role will report to the Centralized Services leadership team and is critical to delivering exceptional outcomes to our patients and clinic partners. This role requires expertise in one or more centralized services functions (Scheduling, Prior Authorizations, Financial Assistance, Order Management) and a deep understanding of specialty pharmacy workflows. This is a people leader role so previous management experience is strongly preferred.
What You’ll Do
- Lead a team of Specialty Pharmacy Care Coordinators working west coast hours. Provide daily oversight of activities, ensuring team is engaged and consistently delivering exceptional patient care
- Manage work queues and be a point of escalation for Centralized staff working west coast hours
- Determine care coordinator deployment across teams, coordinating coverage and training to ensure continuity of service to all live clients
- Partner with operations leadership on methodology to measure and encourage accountability and consistent execution on core care coordinator functions, including prior authorizations, financial assistance, and patient outreach
- Focus on coaching, performance management, and professional development to deliver on our commitment to supporting individual growth
- Provide subject matter expertise to clients on the implementation and ongoing operation of the dispensary operations
- Develop and maintain internal processes for ongoing dispensary operations as well as a consistent workflow for flexible customer needs
- Collaborate with training to ensure a productive employee experience in both training and retraining efforts
- Support performance reviews and execution of performance improvement plans
- Own scheduling, PTO coverage and expense reports for direct reports
- Execute a consistent audit plan and measure improvements
- Work alongside the operations and implementation team to ensure successful clinic launches as needed
- Ensure key processes are in place before launch and assess for any areas of service failures
- Support plans to increase productivity/performance of assigned team
- Champion team morale
- Lead 1:1s with team to identify professional development opportunities and support removing any blockers identified
- Drive operational performance and reporting for the centralized services area you support - setting and helping team acheive productivity benchmarks and ensuring accountability across the team
About You
- You have deep, hands-on experience managing specialty pharmacy workflow
- You are a proven leader who earns credibility through expertise, not just title - your team looks to you as a resource and SME in the work they are doing
- You know the importance of change management and can empathize with those that are experiencing the change.
- You have managed people and high functioning teams before
- You enjoy learning new technologies and have been exposed to some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
- You are a creative problem solver interested in positively impacting each patients’ pharmacy experience and each team members’ employment experience
- You thrive in a fast-paced, start up environment and are energized by improving on systems to make them the best they can be
- You have experience with specialty drug categories such as oncology, immunology, nuerology, or rare disease and understand the clinical nuances that drive outcomes
- You are a data-driven problem solver who uses metrics to identify trends, prioritize work, and drive continuous improvement
Why You Should Join Our Team
A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need.
At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas—no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We’re committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives—at home, at work and everywhere in between.
In particular, we offer:
- Generous PTO
- Generous parental leave
- Comprehensive healthcare, vision and dental benefits
- Competitive salary and equity stake
We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, NEA, Town Hall Ventures, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.
Similar jobs
Est. 85,000 USD
We're looking for a Supervisor on our Centralized Services team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is t…
Est. 165,000 USD
House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized technology and…
Est. 165,000 USD
House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized technology and…
Est. 170,000 USD
House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized technology and…
About the Role We are seeking a dynamic and experienced Trainer to join our Clinical Operations Team. We're looking for a Trainer who thrives on the road and in the room — someone who can walk into a new clinic, sit down…
Est. 52,000 USD
We're looking for an On-Site Specialty Pharmacy Care Coordinator in Pittsburgh, PA to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team an…
Est. 140,000 USD
House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses. We provide clinics with specialized technology and support from pharmacists and care co…
Est. 85,000 USD
About the Role We are seeking a dynamic and experienced Trainer to join our Clinical Operations Team. This role will be pivotal in ensuring the effective training and development of pharmacists and care coordinators on s…
Est. 47,320 USD
We're looking for an on-site Specialty Pharmacy Care Coordinator in Lufkin, TX to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and wh…
Est. 182,500 USD
About us House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized techn…
Est. 130,000 USD
House Rx is on a mission to make specialty medications more accessible and affordable for patients. We're looking for a Specialty Pharmacist to join our team and serve patients onsite, working alongside our fantastic cen…
Est. 135,000 USD
House Rx is on a mission to make specialty medications more accessible and affordable for patients. We're looking for a Travel Pharmacist in the Texas and Louisiana to join our team and serve patients onsite in our custo…
Est. 157,500 USD
About us House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders. We provide clinics with specialized techn…
Est. 44,800 USD
House Rx is hiring an Office Support Specialist to join our IT & Office Support team to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our t…
Est. 155,000 USD
About House Rx House Rx is a healthcare technology company transforming how specialty medications are managed and delivered within physician practices. We operate in a highly regulated environment where security, reliabi…
Est. 140,000 USD
House Rx is on a mission to make specialty medications more accessible and affordable for patients. We're looking for a Clinical Pharmacist with specialty experience to serve as the PIC supporting our customer site in Lu…
Est. 235,000 USD
At House Rx, we're driven by something special: making specialty medications more accessible and affordable for patients who need them most. Our product, design, and engineering team, part of our broader 300+ person comp…
Est. 65,000 USD
🌟 Patient Support Supervisor (Specialty Pharmacy) 📍 Location: Remote – supporting Northeast (EST Zone) 🚀 About the Role Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team w…
Est. 125,000 USD
The Company is seeking someone with strong people management skills and a positive outlook looking for a challenging career with a fast-growing company in the specialty pharmacy management services. The Senior Manager of…
Patient Support Supervisor Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations) Shields is seeking an experienced person who loves to work with and lead people, has stron…
Est. 87,500 USD
Manager Patient Services The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy ma…
Patient Support Supervisor - Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification REQUIRED Shields is seeking an experienced person who loves to work with and lead people, has strong ma…
Manager of Clinical Services Location: Remote with some onsite travel as needed. Must be able to work Pacific Time hours Position Summary The Manager of Clinical Services, reporting directly to the Director of Clinical S…
Est. 195,000 USD
About us: PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and…
Est. 125,000 USD
💊 Pharmacist (Retail & Specialty Pharmacy) 📍 Onsite | Monday-Friday | Day Shift🕕 Rotating Schedule Between 6:00 AM - 6:00 PM📅 Rotating Weekends, As Needed Join a Team Focused on Exceptional Patient Care We are se…
Est. 65,000 USD
Patient Support Supervisor - Active Texas Pharmacy Technician License AND National Pharmacy Technician Certification REQUIRED Shields is seeking an experienced person who loves to work with and lead people, has strong ma…
Est. 45,000 USD
Hybrid schedule: 1-2 days remote per week The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are…
Est. 75,850 USD
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisitio…
Est. 65,000 USD
Supervisor of Patient Engagement Location: Remote Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, and who is a highly motivated self-starter who is looking f…
Est. 120,000 USD
Director of Patient Engagement - Refill management and inbound pharmacy call operations team Location: Remote Shields Health Solutions is seeking a dynamic, strategic, and hands-on leader to oversee a key portion of our…