Solutions Engineer/ Integration Engineer (Crypto Payment) - Shenzhen Based
Hyphen Connect LimitedShenzhen, China · Posted Aug 4, 2025Description
We are hiring for one of our ecosystem projects. We are hiring an Integration Engineer to serve as the primary technical point of contact for clients, providing hands-on support, resolving integration-related queries, and offering ongoing technical assistance post-launch. The ideal candidate will have expertise in API integrations, excellent communication skills in English and Mandarin Chinese, and a strong commitment to client success. This role requires to be based in Shenzhen.
Key Responsibilities
- Guide clients step-by-step through the technical integration of the card-issuing API, from initial setup to full deployment.
- Serve as the main technical contact, providing hands-on support, answering integration questions, and delivering continuous post-launch technical assistance.
- Debug and resolve technical issues in sandbox and production environments, collaborating with clients to identify and implement solutions.
- Perform technical configuration tasks, including whitelisting, credential setup, and other system configurations.
- Create and maintain clear, comprehensive technical documentation to support clients and streamline their integration process.
- Provide timely, effective first-line technical support via client communication channels (e.g., Slack, WhatsApp).
- Translate client feedback and integration challenges into actionable insights for internal Software Engineering teams to enhance the API and services.
- Collaborate with Sales, Product, and Engineering teams to ensure a seamless client experience from initial engagement through successful integration and beyond.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred.
- 2+ years in a client-facing technical role (e.g., Integration Engineer, Solutions Engineer, or Technical Account Manager) with a focus on API integrations.
- Proven ability to guide clients through complex technical processes with hands-on support.
- Expertise in working with and troubleshooting RESTful APIs.
- Strong problem-solving skills with a methodical approach to diagnosing and resolving integration issues.
- Experience creating and maintaining clear, user-friendly technical documentation.
- Proactive, client-focused mindset with a strong sense of ownership over client success.
- Ability to collaborate effectively with cross-functional teams, including software development.
- Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is a plus.
- Exceptional written and verbal communication skills in English and Mandarin Chinese.
Similar jobs
We are hiring for one of our ecosystem projects. We are hiring an Integration Engineer to serve as the primary technical point of contact for clients, providing hands-on support, resolving integration-related queries, an…
We are hiring for one of our ecosystem projects. We are hiring a Senior Business Development Manager to support client acquisition and growth for company's pioneering digital payment solutions. Key Responsibilities Build…
We are hiring for one of our ecosystem projects. We are hiring a Senior Business Development Manager to support client acquisition and growth for company's pioneering digital payment solutions. Key Responsibilities Build…
We are hiring for one of our ecosystem projects. We are hiring a Senior Business Development Manager to support client acquisition and growth for company's pioneering digital payment solutions. Key Responsibilities Build…
We are hiring for one of our ecosystem projects. We are hiring a Senior Business Development Manager to support client acquisition and growth for company's pioneering digital payment solutions. Key Responsibilities Build…
Who we are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the wor…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow thei…
We are hiring for a leading digital asset platform providing brokerage, exchange, and custody services for institutional and professional investors. Renowned for its commitment to regulatory compliance, it operates under…
We are supporting an APAC-focused technology company building a non-custodial, protocol-level payment infrastructure that enables seamless on-chain settlement for API-based services. The project sits at the intersection…
Summary: Join a dynamic team to enhance a developer-focused protocol that facilitates cross-chain communication. You will play a crucial role in assisting external developers with integration and creating comprehensive t…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
Responsibilities: Participate in the development of backend systems for the company’s centralized exchange (CEX), providing technical support for core business operations. Design architectures for complex future payment-…
Responsibilities: Participate in the development of backend systems for the company’s centralized exchange (CEX), providing technical support for core business operations. Design architectures for complex future payment-…
Summary: Join a dynamic team to enhance a developer-focused protocol that facilitates cross-chain communication. You will play a crucial role in assisting external developers with integration and creating comprehensive t…
Summary: Join a dynamic team to enhance a developer-focused protocol that facilitates cross-chain communication. You will play a crucial role in assisting external developers with integration and creating comprehensive t…
A pioneering Custom Tokenization-As-A-Service platform focused on Real-World Assets (RWA) is expanding its engineering team. Backed by strong angel investors and preparing for institutional funding, we partner with licen…
Responsibilities: Participate in the development of backend systems for the company’s centralized exchange (CEX), providing technical support for core business operations. Design architectures for complex future payment-…
Est. 120,000 USD
Responsibilities: Participate in the development of backend systems for the company’s centralized exchange (CEX), providing technical support for core business operations. Design architectures for complex future payment-…
We are partnering with an early-stage infrastructure company building a non-custodial Web3 payment service that enables developers to monetise APIs using blockchain-based settlement.The system focuses on security, reliab…
Est. 50,000 USD
SummaryWe are seeking an AI Engineer to join an innovative team in Shenzhen. This role involves developing cutting-edge AI solutions to support our next-generation Layer 1 blockchain project, focusing on institutional ad…
Est. 400,000 USD
SummaryWe are seeking an AI Engineer to join an innovative team in Shenzhen. This role involves developing cutting-edge AI solutions to support our next-generation Layer 1 blockchain project, focusing on institutional ad…
Est. 180,000 USD
SummaryWe are seeking an AI Engineer to join an innovative team in Shenzhen. This role involves developing cutting-edge AI solutions to support our next-generation Layer 1 blockchain project, focusing on institutional ad…
Purpose of Position The Software Engineer, Digital Commerce Product will be responsible for the design, development, enhancement, and support of CASETiFY’s next generation eCommerce and digital commerce systems. The incu…
Responsibilities: Participate in the development of backend systems for the company’s centralized exchange (CEX), providing technical support for core business operations. Design architectures for complex future payment-…
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their re…
Key Responsibilities: Lead the design and development of product requirements for quantitative trading tools and financial derivatives. Develop strategies and features focused on user growth, engagement, and conversion.…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
Est. 60,000 USD
About the CompanyOur client is a global high-performance crypto trading platform focused on providing a seamless, efficient, and fast trading experience for perpetual derivatives. Built by traders for traders, the platfo…
Est. 70,000 USD
About the CompanyOur client is a global high-performance crypto trading platform focused on providing a seamless, efficient, and fast trading experience for perpetual derivatives. Built by traders for traders, the platfo…
Est. 60,000 USD
About the CompanyOur client is a global high-performance crypto trading platform focused on providing a seamless, efficient, and fast trading experience for perpetual derivatives. Built by traders for traders, the platfo…