Guest Experience Specialist
Indie CampersBroxburn, West Lothian, United Kingdom · Posted 3 months agoDescription
ABOUT US
Do you have a passion for adventure? If so, we’d love you to join the Indie family.
At Indie, we are committed to delivering personalised, memorable experiences for every customer. Our Guest Experience Specialists work together to create exceptional journeys and provide outstanding service at every stage. Curiosity, passion and continuous improvement are at the heart of everything we do.
THE ROLE
As a Guest Experience Specialist, you will guide customers in finding their perfect motorhome experience. You will support them from their initial enquiry through to the start of their journey, ensuring they feel informed, confident and excited. You will also be expected to build ongoing relationships with guests and continue to support them across all channels.
WHAT WILL YOU WORK ON?
- Provide expert advice to help customers choose the ideal motorhome experience
- Act as a subject matter expert on our fleet, procedures and policies
- Manage customer enquiries across inbound calls, outbound calls and digital channels (email, chat and online enquiries)
- Handle quotes, reservations, booking amendments, upselling and payment processing
- Conduct on‑site motorhome viewings when required
- Accurately navigate and update in‑house systems
- Add value to every customer interaction while meeting individual targets and KPIs
- Demonstrate and uphold our company values in all interactions
WHO ARE WE LOOKING FOR?
- Previous telephone‑based customer service experience (contact centre or travel industry preferred)
- Sales experience (desirable)
- Genuine passion for delivering exceptional customer service
- Strong communication skills and confidence using IT systems
- High attention to detail, resilience and flexibility
- Ability to thrive in a fast‑paced, dynamic environment
THE INDIE COMMITMENT!
- Competitive compensation and travel benefits.
- Successful candidates will receive a comprehensive induction and training programme to equip you with the tools needed to excel.
- Ongoing coaching and development form part of our commitment to your growth and success.
This is a fixed term position to end of September.
Shift pattern: Monday to Sunday, 40 hours/ 5 days per week.
Salary: £26,500 per annum. Potential monthly bonus scheme.
Are you Ready to Go Indie?
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