Description
About Indie Campers
Indie Campers is a global leader in road-trip travel, operating one of the largest fleets of RVs and campervans across Europe, North America, and Oceania. With a fast-scaling, multi-country operational model, our ecosystem spans rental, servicing, customer support, fleet management, digital marketplace, and RV sales.
The Managing Director is one of the most senior operational and commercial leaders at Indie Campers. As the owner of a whole continent, the MD drives profitability, operational excellence, revenue growth, customer experience, strategic expansion, and organisational effectiveness - ensuring our global ambitions are executed at scale.
Role Overview
The Managing Director is responsible for:
- Delivery of full continental P&L performance
- Leadership and development of multiple District Managers and regional leaders
- Responsible for financial and operational performance of 3 business units with his geographical scope: Rental, RV Sales and Servicing
- Responsible for driving growth and sales performance within each business unit
- Responsible for implementation of operational systems according to global guidelines that drive operational performance and result in fleet readiness, customer satisfaction and operational efficiency according to targets
- Execution of global strategic initiatives and expansion into new markets
This role requires strategic leadership, operational mastery, and the ability to create high-performing regional teams while managing scale and complexity across multiple countries.
Key Responsibilities
Continental Leadership & Organisational Strength
- Lead a multi-country business unit with full autonomy and accountability
- Build a strong continental leadership layer rooted in ownership, discipline, and excellence
- Responsible for creating a strong layer of District Managers that operate as true business owners of their geographical scopes
- Implement the organizational rhythms, layer and culture into the region
- Foster collaboration and knowledge-sharing across regions
Full P&L Ownership & Financial Performance
- Own revenue, gross margin, COS, EBIT and cash performance across the continent
- Lead budget cycles, forecasting, performance reviews and financial decision-making
- Drive cost efficiency, productivity, and margin expansion across all business lines.
- Monitor and influence demand, pricing, and asset monetisation opportunities.
Operational Excellence & Fleet Optimisation
- Define and enforce operational standards consistent with global excellence frameworks.
- Ensure fleet availability, turnaround discipline, and servicing performance.
- Influence strategic fleet rotation, stock positioning, capacity planning, and infrastructure.
- Oversee contingency plans, transformation programs, and operational modernisation
Commercial & RV Sales Strategy
- Drive performance in RV Sales, ensuring pricing execution, profitability, and inventory health
- Guide commercial execution in collaboration with Revenue, Marketing, and Sales leadership
- Ensure balanced focus between operational quality and revenue growth
Geographic Expansion & Strategic Execution
- Own execution of expansion plans, including new depot launches and restructures
- Oversee in-fleet operations for seasonal ramps across the continent
- Introduce new products, capabilities, and operational innovations at scale
Customer Experience & Brand Reputation
- Guarantee best-in-class customer outcomes, leveraging data and Voice-of-Customer insights.
- Reduce dissatisfaction drivers and elevate experience across all touchpoints.
People Leadership, Culture & Workforce Planning
- Build high-performing leadership teams - talent acquisition, coaching, succession.
- Ensure performance rigour, leadership development, and cultural alignment
- Collaborate closely with People Business Partners to ensure staffing readiness
Governance, Compliance & Risk Management
- Guarantee legal, safety, and brand-compliance standards across all markets
- Manage operational risks, crisis response, and business continuity plans
Cross-Functional Influence
- Act as the primary continental counterpart for COO, Finance, Asset, Revenue, Product, People, Support, and Servicing
- Shape global strategy by representing on-the-ground realities and regional opportunities
Experience & Qualifications
- Master’s degree in Business, Operations, Engineering, or related field
- 12–15+ years of multi-country management experience in mobility, fleet, logistics, hospitality, or retail environments
- Demonstrated success owning large P&Ls in multi-site operations
- Proven leadership managing leaders of leaders (GMs, area/regional managers)
- Strong data-driven decision-making and operational modelling capability
- Experience driving transformation and scaling operations in high-growth environments
- Fluency in English and ideally another major language on the continent
- Willingness to travel extensively across the continent
Why This Role Matters
The Managing Director is the owner of a continental business, shaping customer experience, operational performance, and financial outcomes at scale. This role directly impacts the company’s growth, brand reputation, and long-term competitive advantage.
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