inhousefyi
← Back to listings

Clinical Application Specialist

InterSystemsDublin, Ireland · Posted 2 months ago
Full-timeEst. 55,000 EUR
Apply now

Description

The Clinical Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” Nursing/ Doctor/Midwife resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Clinical Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
Key Responsibilities
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:
Discovery
•     Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
•     Analyse customer processes
•     Identify gaps and possible solutions
•     Run Edition Proposed solution presentations with the customer.
Launch
•     Run Edition Customer Induction workshops
•     Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
•     Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
•     Produce clear documentation (business requirements/maps, solution design document, validation scripts)
•     Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
•     Log any additional configuration through Edition change process and follow up with product team to close the configurations
Setup
•     Set up customer site configuration
•     Create validation scripts for verifying agreed configuration
•     Participate in validating the configured system based on solution design
•     Participate in validating the migrated data to ensure it works with the solution
•     Log errors following the standard corporate procedure
•     Support customer validation
•     Troubleshoot customer issues during implementation phases
•     Follow-up on test fixes and work with the Project Manager/Product Team to implement fix
•     Distinguish issues from change requests and log following standard corporate procedure
•     Document Handover Documentation for Support
Adoption
•     Participate in Dry Run process
•     Prepare Train the trainer material
•     Conduct individual and group training, product demonstrations and workshops as required
•     Train Customer Trainers on TrakCare functions as per customer solution
•     Provide on-site support to Customer Go-Live     
Sustain
•     Liaise with other InterSystems departments to resolve any remaining issues
•     Complete the support handover process
On-going responsibilities
•     Support colleagues and assist in spreading application knowledge
•     Maintain consistent and traceable documentation as required
•     Learn new functionalities available on the TrakCare product
Skills and Experience
Essential
•     Excellent communication skills and experience of conducting customer training, workshops and/or presentations
•     Excellent consultative skills ability to articulate and communicate ideas
•     Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
•     At least 3 years’ experience working in healthcare and a good understanding of clinical processes
•     Experience with EMR systems
•     Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
•     Experience working in a nursing role within a hospital environment.
•     Experience contributing to a multi-disciplined team
•     Experience with writing functional documents
•     Experience of business process mapping
•     Knowledge of Information Systems
Desirable
•     Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses
•     Experience implementing software solutions
•     Exposure to IT services in a customer-facing setting
•     Previous experience as an Application or Configuration Specialist
•     Previous experience of change management
•     Good computer skills
•     Experience conducting software testing
Education & Training
Desirable
•     University degree- Nursing/ Medicine Degree
•     Clinical specialty
•     Proficiency in English

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.

Similar jobs

InterSystemsDublin, Ireland

Est. 55,000 EUR

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Applicatio…

Full-time
InterSystemsWindsor, England, United Kingdom

Est. 55,000 GBP

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Applicatio…

Full-time
InterSystemsDublin, Ireland

Est. 55,000 EUR

Technical Specialist Location - Dublin Type of Work - Office based Role Overview The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of…

Full-time
InterSystemsWindsor, United Kingdom

Est. 55,000 GBP

Technical Specialist Location - UK Type of Work - Office based Role Overview The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of Int…

Full-time
InterSystemsEdinburgh, United Kingdom

Est. 55,000 GBP

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Applicatio…

Full-time
InterSystemsDublin, Ireland

Est. 55,000 EUR

The Technical Specialist will be required to perform custom development tasks (including integration to systems and devices) and provide support for the technical implementation tools of InterSystems healthcare applicati…

Full-time
InterSystemsEdinburgh, Scotland, United Kingdom

Est. 55,000 GBP

Technical Product Specialist Location – Windsor / Edinburgh, UK Type of Work - Office Role Overview The Product Technical Specialist is a key member of the Agile Scrum Product Team, responsible for designing, developing…

Full-time
Clinical Advisor2 months ago
InterSystemsEdinburgh, United Kingdom

Est. 80,000 GBP

Clinical Advisor Location - Windsor/ Edinburgh, UK Type of Work - Office Role Overview The Clinical Advisor will provide clinical guidance for the strategic planning, management, integration, and implementation of health…

Full-time
InterSystemsSydney, New South Wales, Australia

Job Summary The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution. TrakCare is a browser-based s…

Full-time
InterSystemsBangkok, Thailand

Job Summary The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution. TrakCare is a browser based s…

Full-time
InterSystemsWindsor, United Kingdom

Est. 35,000 GBP

Office-based position The Graduate will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems healthcare applications and related products. The Graduat…

Full-time
InterSystemsEdinburgh, Scotland, United Kingdom

Est. 55,000 GBP

Clinical Safety Specialist Location – Windsor/ Edinburgh, UK Type of Work - Office based Role Overview The Clinical Safety Specialist will work alongside other members of the clinical safety team to manage the adoption o…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 144,500 USD

The Clinical Safety Specialist will work alongside other members of the clinical safety team to manage the adoption of InterSystems' Clinical Safety Management Framework supporting the development and implementation of I…

Full-time
InterSystemsWindsor, United Kingdom

Est. 80,000 GBP

We are seeking an experienced Customer Success Manager to lead managed services engagements for healthcare organizations leveraging InterSystems technologies, including IRIS, IRIS for Health, HealthShare, IntelliCare, Tr…

Full-time
Support Advisor2 months ago
InterSystemsTokyo, Japan

Job Summary InterSystems seeks experienced candidates who are creative, motivated, and energetic problem solvers to join a group of experts supporting development and administration of public and private integration proj…

Full-time
InterSystemsWindsor, England, United Kingdom

Est. 65,000 GBP

Manager, Technical Services Frontline Location - Windsor, UK Type of Work - Office Role Overview The Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to s…

Full-time
Engagement Manager5 months ago
InterSystemsWindsor, United Kingdom

Est. 80,000 GBP

We are seeking an experienced Engagement Manager to lead managed services engagements for healthcare organizations leveraging InterSystems technologies, including IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare…

Full-time
Project Manager4 days ago
InterSystemsSao Paulo, Brazil

Project Manager Sao Paulo, Brazil Onsite Overview InterSystems is seeking an experienced Project Manager to lead the successful delivery of large-scale, complex technology projects for enterprise customers. This role wil…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 114,000 USD

Join InterSystems and help us shape the future of digital healthcare. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 114,000 USD

Join InterSystems and help us build the next generation of the EMR. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 114,000 USD

Join InterSystems and help us build the next generation of the EMR. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 111,000 USD

The Technical Services Engineer II is responsible for the availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data cente…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 107,500 USD

The TrakCare Application Trainer supports the successful adoption of TrakCare/IntelliCare by designing, developing, and delivering high-quality learning experiences for clinical and administrative users. The role applies…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 131,500 USD

We are seeking a highly skilled Clinical Informatics Specialist to play a pivotal role in the architecture and development of our canonical data model and transformation framework within the InterSystems ecosystem. Focus…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 157,500 USD

The Technical Services Engineer III is responsible for the design, availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and d…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 114,000 USD

InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you ha…

Full-time
Product Specialist2 months ago
InterSystemsBoston, Massachusetts, United States

Est. 116,500 USD

InterSystems is seeking clinically experienced product leaders who are motivated by improving how healthcare is delivered through technology. This role is ideal for professionals with clinical and/or healthcare operation…

Full-time
InterSystemsEdinburgh, United Kingdom

Est. 55,000 GBP

The successful candidate will be responsible for delivering highly complex technical tasks required to assure the successful implementation of TrakCare and HealthShare solutions across the UK landscape. This is an exciti…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 119,500 USD

The Technical Project Manager role will be accountable for the overall success of the Healthcare Solutions customers during the implementation of new product functions. They will be responsible for overall implementation…

Full-time
InterSystemsBoston, Massachusetts, United States

Est. 139,500 USD

Join InterSystems and help us build the next generation of the EMR. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to…

Full-time