Senior Implementation Specialist

KarbonRemote · Posted 17 days ago

Full-timeRemoteEst. 98,500 USD

Description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role:

As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform.

As a Senior Implementation Specialist, you will...

Own the customer implementation journey: Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time.
Communicate across multiple stakeholders: Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability.
Facilitate structured onboarding: Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs.
Provide professional guidance: Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact.
Coach through change management: Help firms prepare their teams for new processes, encouraging adoption and managing resistance.
Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
Identify and mitigate risks: Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track.
Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
Deliver measurable value: Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon.
Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You

You have 3-5+ years of experience in B2B SaaS Implementations
You have 2+ years of end-to-end technical implementation experience
You are experienced in project management and comfortable managing multiple customer projects simultaneously.
You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence.
You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps.
You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes.
You have a strong attention to detail and pride yourself on accuracy and follow-through.
You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
You are resilient and adaptable, thriving in dynamic environments where change is constant.
You are comfortable working remotely and managing your time independently.

Bonus points if you have:

Experience in the accounting or tax industry.
Previous experience with workflow, accounting, or project management software.
Background in software onboarding or enterprise implementations.
Knowledge of change management frameworks.
Experience in a startup or high-growth SaaS environment.
Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
Excellent benefits package including:

Paid Flexible Time Off with an encouraged 3 weeks use per year
Company paid medical for you and eligible spouse/partner and dependents
Company paid dental and vision and eligible spouse/partner and dependents
Fully company funded short and long term disability
Fully company paid life insurance
401(k) with company matching
Flexible Spending Account
Up to 8 weeks paid parental leave
Work-from-home stipend

Work with (and learn from) an experienced, high-performing team
A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.

The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.

It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!

The estimated base salary range for this role is:

$90,000—$107,500 USD

Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links.

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Similar jobs

Implementation Specialist3 months ago

KarbonRemote

Est. 77,500 USD

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more effi…

Full-timeRemote

Implementation Specialist3 months ago

KarbonRemote

Est. 45,000 GBP

Full-timeRemote

Senior Customer Success Manager2 months ago

KarbonRemote

Est. 102,500 USD

Full-timeRemote

Implementation Specialist - Karbon Expert (Contract)4 days ago

KarbonRemote

Full-timeRemote

Senior Customer Success Manager1 month ago

KarbonRemote

Full-timeRemote

Customer Success Manager - SMB4 days ago

KarbonRemote

Est. 60,000 USD

Full-timeRemote

Customer Success Manager - SMB8 days ago

KarbonRemote

Full-timeRemote

Fullstack Engineer2 months ago

KarbonSydney, New South Wales, Australia

Full-time

Engineering Manager17 days ago

KarbonSydney, New South Wales, Australia

Full-time

AppSec Engineer2 months ago

KarbonAustin, Texas, United States

Est. 150,000 USD

Full-time

Senior Security Engineer3 months ago

KarbonAustin, Texas, United States

Est. 150,000 USD

Full-time

Join our Talent CommunityMar 20, 2025

KarbonRemote

Full-timeRemote

People Business Partner2 months ago

KarbonSydney, New South Wales, Australia

Full-time

Senior AI Engineer3 months ago

KarbonMelbourne, Victoria, Australia

Full-time

Human Resources Business Partner2 months ago

KarbonSydney, New South Wales, Australia

Full-time

Sales Team Lead - EMEA18 days ago

KarbonRemote

Est. 80,000 GBP

Full-timeRemote

Senior Deployment Engineer (United States)25 days ago

KaratRemote

Est. 139,836 USD

We're Karat, the world's largest interviewing company. Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to ta…

Full-timeRemote

Senior GTM Systems Manager1 month ago

KaratRemote

Full-timeRemote

Senior People Operations Specialist I29 days ago

Carbon, Inc.Sunnyvale, California, United States

Est. 129,400 USD

At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intra…

Full-time

Director, FP&A4 months ago

Carbon, Inc.Sunnyvale, California, United States

Est. 301,000 USD

Full-time

Senior Manager of Supply Acquisition (Mexico)11 days ago

KaratRemote

Full-timeRemote

Senior Technical Content Analytics Manager (Mexico)3 days ago

KaratRemote

Full-timeRemote

Senior Implementation Consultant2 days ago

KlaviyoLondon, United Kingdom

Est. 95,000 GBP

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…

Full-time

Principal Product Manager (India)2 months ago

KaratRemote

Full-timeRemote

Senior Finance Manager1 month ago

CordanceRemote

Est. 125,000 USD

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experience…

Full-timeRemote

Anaplan Systems Architect16 days ago

DataikuRemote

Est. 171,000 USD

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the…

Full-timeRemote

Staff Infrastructure Software Engineer1 month ago

Carbon, Inc.Sunnyvale, California, United States

Est. 262,000 USD

Full-time

Software Engineer II - Services4 months ago

KapitusRemote

Est. 125,350 USD

Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can…

Full-timeRemote

Systems Administrator I28 days ago

KapitusRemote

Est. 83,350 USD

Full-timeRemote

Senior Integrations Engineer4 months ago

KlaviyoBoston, Massachusetts, United States

Est. 165,000 USD

Full-time