Description
- Build, coach and lead the Americas and Japan/Apac Customer Success teams
- Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion
- Drive the team to hit Key Performance Indicators
- Mentor the team to maintain account hygiene, health, and indicators
- Participate in revenue and health forecasting
- Partner with stakeholders to define and deliver on a best-in-class customer experience
- Personally work with our largest customers (10K+ employee size) to establish executive relationships
- Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
- As a senior leader you will continually demonstrate Miro’s behaviors and values to drive an inclusive and engaged culture
- 10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets
- 7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company
- Have successfully lead Director level leaders in the past
- Strong foundation in the Customer Success norms, processes, and KPIs
- Excellent communication skills, ability to build relationships and work cross-functionally
- Background of hiring, training, and enabling CSMs with strong performance management skills
- Experience in working with Digital Customer Success and/or Marketing to drive CS at scale.
- Experience driving professional services to deepen customer relationships and accelerate their time to value.
- Excellent ability to identify and resolve problems in CS processes
- Solid understanding of AI, Enterprise SaaS applications and collaboration technology
What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
Similar jobs
About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate p…
About the Team The Strategic Accounts team’s mission is to make Miro the nerve center for innovation inside the world’s largest companies. We partner with Fortune 500 and Global 2000 enterprises to help them accelerate p…
About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner clos…
Est. 80,000 EUR
About the Team The Commercial team is pivotal to Miro’s go-to-market strategy, focusing on landing new logos and driving growth by expanding our existing customers. As a Commercial Account Executive on this team, you wil…
Est. 55,000 USD
About the Team As a core member of the Workplace department, the Operations function is responsible for delivering amazing services to Mironeers. We are a forward-thinking team that uses innovative technology and a data-…
Est. 85,000 EUR
About the Team Miro's Source-to-Pay team manages spend, mitigates third-party risk, and supports Mironeers across Sourcing, Procurement, AP, and T&E functions. We're at an inflection point: our 2-year vision commits…
Est. 88,850 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 550,000 SEK
THE OPPORTUNITY Do you have what it takes to think outside the box and tailor appropriate outreach strategies based on prospects' needs? In this highly valued role, you will have access to our marketing and sales leaders…
Est. 60,000 EUR
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, in…
Est. 45,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
THE OPPORTUNITY Are you ready to own the full revenue picture at NavVis, redefine how AI shapes the way we grow and drives excellence in revenue operations? We are looking for a Revenue Operations Manager who has deep ex…
Est. 60,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 148,000 USD
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, in…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 55,000 EUR
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, in…
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, in…
Est. 35,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 225,075 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 225,075 GBP
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 80,000 EUR
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translati…
Est. 55,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 90,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 141,800 USD
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 141,800 GBP
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams…
Est. 80,000 EUR
Make is the platform to manage all your automations and AI agents in one visual landscape – for teams driving business impact without relying on developers. Part of Celonis, a global leader in process intelligence recogn…
Est. 90,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 125,000 USD
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the…
Est. 194,000 USD
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the…
Make is the platform to manage all your automations and AI agents in one visual landscape – for teams driving business impact without relying on developers. Part of Celonis, a global leader in process intelligence recogn…