Description
Mission Summary:
The Remote Vehicle Assistance Agent monitors live data and provides remote assistance to Motional vehicles in autonomous mode when they encounter unknown situations. Reporting to the Remote Vehicle Assistance Supervisor, the RVA Agent will use proprietary software tools to interact with the Autonomous Vehicle (AV) to provide context and assistance to allow the vehicle to continue its mission. Emphasizing research and development, commercialization, revenue generation, and product enhancement, the RVA Agent will drive efficiency by introducing new tools and technologies, while aligning cost-efficiency initiatives with Motional’s values and commitment to a driverless future.
What you'll be doing:
- Monitor Motional autonomous vehicles (AV) operating on closed courses and public roads
- Assist in the AV decision-making with real-world events to ensure safe and efficient paths of travel
- Monitor AV camera feed to ensure the cameras and AV are functioning properly
- Monitor AV systems to ensure AV and systems are functioning properly
- Provide support to AV in real time to assist with direction or safety of travel
- Work closely with various engineering teams for system testing and testing of new scenarios
- Work closely with design teams to support the development of functions and performance of AV
- Interact with AV to resolve tickets and issues through various software and hardware
- Reporting of system functionality issues to management in a timely manner
- Other duties as assigned
Qualifications:
- Demonstrated interest in autonomous vehicle technology, with a strong commitment to safety, reliability, and mobility outcomes.
- Prior experience in autonomous vehicle operations, automotive, robotics, fleet operations, technical training, or adult learning environments.
- Experience delivering instructor-led training, facilitating technical workshops, or conducting structured onboarding programs.
- Ability to diagnose and troubleshoot issues across automotive systems, robotic platforms, computer hardware, software applications, and network infrastructure.
- Working proficiency with Linux-based systems and familiarity with scripting languages used for diagnostics, automation, or analysis.
- Proficiency with Microsoft Office and Google Workspace tools, including PowerPoint/Slides, Excel/Sheets, and Word/Docs.
- Successful completion of required role-based eLearning and certification content related to supported vehicle platforms and systems.
- Demonstrated ability to apply logical, unbiased analysis to problem-solving, including isolating issues, documenting findings, and tracking resolution through established processes.
- Proven ability to follow detailed procedures, execute tasks accurately, and quickly learn new tools or workflows, with a strong attention to detail and safety-first mindset.
- Strong written and verbal communication skills, including the ability to simplify complex technical concepts and communicate effectively with both technical and non-technical audiences.
- Excellent organizational and time management skills, with the ability to manage multiple priorities in a time-sensitive operational environment.
- Ability to adapt to changing conditions and apply flexible, creative thinking within established operational and safety guidelines.
- Availability to work flexible schedules, including nights, weekends, or holidays, to support operational needs.
- Valid driver's license with a clean record.
Preferred Qualifications:
- Associate's or Bachelor's degree in Engineering, Education, Training & Development, Computer Science, Physics, Automotive Technology, or a related technical field, or equivalent practical experience.
- Experience designing and implementing technical training programs, certification processes, or operational readiness initiatives.
- Working knowledge of the Atlassian toolchain, including JIRA, Confluence, Bitbucket, and Jenkins, for issue tracking, documentation, and workflow coordination.
- Familiarity with programming languages such as Java, C++, or similar languages used in embedded or systems-level development.
- Hands-on experience with diagnostic and analysis tools such as Docker, Python, and network analysis utilities (for example, Wireshark).
- Knowledge of modern automotive diagnostic procedures, vehicle networks, and service workflows.
- Experience with system-level architectures and sensors commonly used in autonomous vehicles, including LiDAR, radar, cameras, CAN bus, and associated data networks.
- Demonstrated experience working in Linux-based environments for operational, diagnostic, or analytical purposes.
- Experience performing data analysis to support issue investigation, trend identification, operational decision-making, and continuous improvement initiatives.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
- Requires near/far/depth and color vision to safely assist Autonomous Vehicles and computer screens
- Able to stay awake and alert on shift at all times
- Able to sit/stand for up to 10 hours at a desk
Working Environment:
This role requires the ability to work in an office environment and use a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The employee may encounter frequent interruptions throughout the workday. The employee is regularly exposed to mechanical and computer parts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.
Our journey is always people first.
We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.
Higher purpose, greater impact.
We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.
Scale up, not starting up.
Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.
Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.
Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.
Similar jobs
Est. 70,000 USD
Mission Summary: The Associate RVA Instructor plays a critical role in enabling safe, compliant, and scalable autonomous vehicle operations by developing and delivering training programs that prepare Remote Vehicle Assis…
Est. 61,150 USD
Mission Summary: AV Test Operator II will support the business by working with Operations, Testing, Autonomy, Mapping, and System and Vehicle Integration Engineers to execute in-vehicle tests, refine test and verificatio…
Est. 146,000 USD
Primary Purpose The Autonomous Vehicle (AV) Test Engineering team is responsible for validating the safety, functionality, and performance of self-driving technology through rigorous, system-level testing. As a Senior AV…
Est. 76,000 USD
Mission Summary: The Autonomous Vehicle (AV) Test Engineering team is responsible for validating the safety, functionality, and performance of self-driving technology through rigorous, system-level testing. As an Associa…
Est. 113,750 USD
Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of A…
Est. 96,700 USD
Mission Summary: The Mission Support Manager is responsible for leading and scaling Motional's Mission Support organization to ensure safe, efficient, and reliable execution of fleet readiness and field support operation…
Est. 113,750 USD
Primary Purpose: The Virtual Testing team at Motional is responsible for validating the safety, functionality, and performance of our self-driving technology through rigorous, system-level testing. As a Test Engineer, yo…
Est. 162,875 USD
Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of A…
Est. 51,000 USD
Motional’s Las Vegas office, located at 730 E. Pilot Road less than 10 miles from the Las Vegas Strip, is home to one of the nation’s largest fleets of self-driving vehicles. Las Vegas’ grid-style road system and “smart…
Est. 217,400 USD
Senior Engineer (Autonomy - Localization). Ref. No. N270 BOSTON – REMOTE U.S. ONLY FULL-TIME What You’ll Do: Design, implement, and test onboard and offboard software pipelines for autonomous vehicle localization systems…
Est. 181,349 USD
Perception Engineer. Ref. No. N322 BOSTON – REMOTE U.S. ONLY FULL-TIME What You’ll Do: Connect/drive project-level impact through technology solutions.. Design, develop, implement, and fix features in codebase. Formulate…
Est. 206,000 USD
What You’ll Do: Work on large-scale solutions for mining challenging driving scenarios to boost learned model performance across various autonomous driving tasks. Collaborate with ML (Machine Learning) infrastructure tea…
Est. 146,000 USD
Mission Summary: We are seeking a highly motivated Vehicle Integration Staff / Senior Engineer to play a critical role in the integration, validation, and troubleshooting of next-generation vehicle platforms. This positi…
Est. 146,000 USD
Mission Summary:The Motional Technical Program Management team is seeking a talented TPM to support our AV Autonomy activities. This role requires strong collaboration and management across our autonomy integration, soft…
Est. 196,500 USD
On our Motion Planning team, you'll apply your passion in robotics and software development for production-ready autonomous vehicles. In this role you'll perform research, develop algorithms, and build software to genera…
Est. 285,000 USD
On our Behaviors team (Prediction and ML Planner), you will have the opportunity to work with world-class ML engineers, whose mission is to make self-driving vehicles a reality and to create a positive social impact. The…
Est. 146,000 USD
Primary Purpose Own the software Operations uses to run fleet, field, dispatch, monitoring, testing, and commercial workflows. This role is the technical owner of the operator’s end-to-end experience — a bridge across Op…
Est. 200,500 USD
Mission Summary:Motional is at the forefront of the driverless revolution. We are seeking a Staff Engineer Team Lead to grow and lead our Release team, specializing in Software Release and Validation. In this critical ro…
Est. 180,750 USD
You’re an engineer who is excited to work on cutting-edge software products and solutions using state-of-the-art computer vision and deep learning. You have a solid foundation in areas like detection, classification, seg…
Est. 237,500 USD
Mission Summary: Motional is a leading autonomous driving company on a mission to make driverless vehicles a safe, reliable, and accessible reality. Backed by Hyundai Motor Group, Motional is at the forefront of the phys…
Est. 200,500 USD
Mission Summary:Motional is seeking a Staff Front End Engineer expert for its Web Visualization Tooling team. This role will directly contribute through the creation of critical web tooling and visualization that allows…
Est. 285,000 USD
Motional is seeking a technical expert for its Planning team to define motion planning and control systems for secure, effective, and comfortable fleet operation in complex environments. This role requires expertise in c…
Est. 173,750 USD
Mission Summary: The Systems Readiness and Performance team is the crucial bridge between software development and real-world deployment. We are responsible for driving system design, for verifying and validating the aut…
Est. 146,000 USD
What you'll be doing: Lead the design, development, and integration of complex electrical and mechanical systems for autonomous vehicles, ensuring they meet rigorous performance, safety, and reliability standards. Archit…
Est. 146,000 USD
Mission Summary: This is an exciting and pivotal role for an analytically-minded and highly organized individual to directly support the engineering executive leadership team in driving key strategic initiatives across t…
Est. 163,625 USD
Mission Summary: As the Senior Manager of Commercial Development, you are the engine driving our 0-to-3-year commercial execution roadmap. You are the critical link between our autonomous vehicle (AV) technology and the…
Est. 322,000 USD
Motional is seeking a distinguished Machine Learning Engineer to join its Autonomy team in Behaviors. As a member of our team you will develop key features for our autonomous driving platform. In this role, you will appl…
Est. 238,750 USD
Mission Summary:On our Motion team, you will serve as a technical leader, leveraging your deep expertise in motion planning, robotics, and software development to architect and advance the capabilities of production-read…
Est. 200,500 USD
Motional’s Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city’s grid system of roads and being one of A…
Est. 96,750 USD
Mission Summary: We’re looking for a highly skilled Senior Technician to join our Pittsburgh-based team supporting the build, testing, and validation of advanced electromechanical systems — primarily focused on autonomou…