Description
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
We are currently seeking a Senior Client Partner to identify and develop business growth opportunities within an assigned portfolio of existing accounts, and ensure client satisfaction by cultivating strong, trust-based client relationships.
Responsibilities:
Account Planning & Development
- Gather client and market intelligence: industry trends, competitor activities, client business and technology strategies.
- Support CSL to create and maintain account development plans, stakeholder maps, white space analyses, and growth strategies.
- Support CSL leader in definition of tactics and goals to align organizational responsibility for achieving results.
Client Relationship Management
- Build and maintain deep, trust-based relationships with key stakeholders focused on business development.
- Establish a regular meeting cadence; schedule and lead Business Reviews with relevant stakeholders.
- Identify and pursue up-sell/cross-sell opportunities within the existing portfolio.
Account Expansion & Sales
- Initiate meetings with new leaders via outreach, warm introductions, N-iX partnerships, and internal referrals.
- Qualify untapped client needs; introduce additional service lines and specialized expertise.
- Manage sales opportunities through all pipeline stages, engaging the appropriate pursuit teams.
- Lead preparation of pitch decks, RFIs, RFPs, and commercial offers; define win themes and deliver compelling pitches.
- Oversee contract negotiations; track SOW/PO/contract expiry dates and drive renewals.
- Maintain CRM accuracy; report on account status and development activities.
Client Satisfaction
- Manage CSAT survey participation, interpret results, and drive corrective action plans with delivery leaders.
- Proactively surface and resolve satisfaction issues; notify account team and direct manager.
- Secure cooperation disclosures and co-create case studies capturing client situation, N-iX solution, and results delivered.
Requirements:
Experience
- 5–7+ years in IT Services/Consulting (project-based solution selling, outsourcing/nearshoring)
- 2+ years in a Sales role within a service company.
- Previous practitioner experience in software and/or data engineering preferred
- Deep understanding of software development life cycles (SDLC), IT outsourcing models (T&M, Dedicated Team, Fixed Price), and commercial terms.
Language & Communication
- Fluent/Advanced English (US/Canada native-speaker standard).
- Strong written communication: compelling narrative, traceability from client pain to N-iX solution and value.
Other Requirements
- CRM experience (Salesforce, HubSpot, or similar).
- Proactive, outspoken communicator and presenter with high emotional intelligence.
- Disciplined, results-oriented; able to travel to USA and Canada for business.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
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