Description
About the Role
As the Senior Analyst – Business Operations (Flights), you will drive operational excellence, scalability, and automation across our flight fulfillment ecosystem. Positioned at the intersection of Operations, Product, and Engineering, you will transform day-to-day operational challenges into streamlined, automated workflows.
This role requires a deep understanding of the end-to-end ticketing and post-booking lifecycle. You will own the analytical framework that identifies inefficiencies, identify functional solutions, and supports the rollout of automation initiatives to reduce errors, prevent revenue leakage, and maximize processing speed.
What You’ll Do
Process Optimisation & Automation Support
- Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly.
- Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
- Monitor automation effectiveness and provide data-driven recommendations.
Operational Troubleshooting & Analysis
- Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
- Analyze data to identify patterns, root causes, and potential solutions.
- Support operational initiatives and efficiency projects aimed at reducing manual work.
- Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
Stakeholder Collaboration
- Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
- Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
- Communicate clearly across technical and non-technical teams.
Documentation & Training
- Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.
What You’ll Bring
- 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
- Hands-on experience with NDC & GDS systems
- Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
- Strong analytical mindset, with experience in process improvement or automation projects.
- Ability to translate operational needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
-
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Similar jobs
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is cent…
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As…
Est. 208,800 USD
At Navan, “It’s all about the user. All of them.” We’re passionate about providing a seamless one-stop experience for business travelers, no matter how they travel, where they stay, or where they’re going. Our engineers…
As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be…
Est. 182,700 USD
Navan has transformed the corporate travel, payment, and expense landscape by consistently prioritizing user needs. As a Senior software Engineer in the Flights group, you’ll play an essential part in building and scalin…
Est. 55,000 EUR
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is cent…
As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be…
Est. 80,000 GBP
About the Role The Business Operations team solves the Specialty Travel & Events team's most critical, emergent challenges across business, product, and operations. We are looking for a high-impact individual contrib…
About the Role: We have transitioned from a traditional, reactive WFM department into a proactive, AI-powered Resource Orchestration Center (ROC) organization. Operating as the "Enterprise Brain" of our 1,000-agent, 24/7…
Est. 130,500 USD
About the Role The Specialty Travel & Events Business Operations team is built to solve our organization's most critical, emergent challenges across business, product, and operations. As a Senior Manager, you will ha…
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As…
Est. 149,088 USD
Navan is reinventing corporate travel and expense management for millions of users worldwide. As a Fullstack Software Engineer II on the Flights team, you will build and scale the mission-critical web applications and en…
Est. 130,500 USD
About the Role The Specialty Travel & Events Business Operations team is built to solve our organization's most critical, emergent challenges across business, product, and operations. As a Senior Manager, you will ha…
Customer Care Leads have advanced knowledge of the travel industry, its key suppliers, their products and services, global geography, and local market nuances. Customer Care Leads possess the highest levels of technical,…
Est. 120,000 GBP
Navan is the all-in-one travel and expense management platform that powers the world’s leading businesses. By combining cutting-edge technology, corporate cards, and a modern traveler experience, Navan is disrupting trad…
Est. 85,000 GBP
About the Role At Navan, "It's all about the user. All of them." We are revolutionizing the corporate travel and expense experience with an integrated, user-friendly platform. While we historically built consumer-grade e…
As a Manager, Travel Experience Consultant, you will lead a dedicated team of Travel Consultants. This role requires a unique blend of people leadership, operational management, and relationship cultivation. You will be…
Est. 55,000 EUR
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is cent…
About The Role: This role exists to develop, drive, and evolve the standards for knowledge management in the Global Operations and Centre of Excellence Team. Your mission is to ensure Navan colleagues have access to accu…
Est. 135,000 USD
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…
Est. 80,000 GBP
We're creating a new Business Operations Manager role to lead transformation initiatives across our Order-to-Cash (OTC) function - taking complex, ambiguous challenges and turning them into documented, scalable processes…
At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is cent…
Est. 135,000 USD
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…
Est. 85,000 USD
The Travel Service Manager oversees a team of Business Travel Consultants and has overall accountability for the success of their teams performance. They have overall responsibility for supporting the goals of Navan whil…
Est. 120,000 GBP
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…
Est. 135,000 USD
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…
Est. 150,000 USD
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…
Est. 140,000 USD
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. As we scale our global footprint, we are revolutionizing not just corporate travel, but workforce m…
Est. 150,000 USD
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…
Est. 150,000 USD
About the Role Meetings & Events for Navan Group is at a pivot point. We are evolving from siloed organizations into a unified, global "Meetings & Events" powerhouse. Our Operations need to build for the new futu…