Description
THE OPPORTUNITY
Do you have what it takes to drive and maximize customer success for our unique products?
As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.
The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.
This role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah.
COMPENSATION
The hiring range for this role is $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location. We believe in good faith that this is the range of possible compensation at the time of this posting. Actual compensation within this range is based on skills, experience, and qualifications.
HOW YOU WILL MAKE AN IMPACT
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicating effectively at all levels of the organization, keeping stakeholders informed
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
- 3+ years of experience in B2B customer success, account management, or consulting.
- Proven track record of building trusted relationships with B2B clients and delivering measurable business value
- Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
- Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
- Willingness to travel to build deeper relationships and address customers' technical needs
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
At NavVis, you’ll thrive in an environment that values collaboration, innovation, and growth. We offer:
- It's important to take a break from work! We offer 15 days of vacation and 11 public holidays.
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
- 5 days of paid sick leave
- Paid Parental Leave.
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.
Similar jobs
Est. 82,780 USD
THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) custom…
Est. 77,530 USD
THE OPPORTUNITY Do you have what it takes to drive and maximize customer success for our unique products? As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) custom…
Est. 115,580 USD
THE OPPORTUNITY How would you like to spark curiosity in potential customers and leverage your expertise in sales to fuel our growth? In this role, you will have the opportunity to take ownership of the Wyoming, Utah, Co…
Est. 79,000 USD
THE OPPORTUNITY NavVis, one of Germany’s hottest startups, is actively seeking dynamic and driven Business Development Specialists who are keen to shape the future of scaling revenue in our growing US teams. In this high…
Est. 550,000 SEK
THE OPPORTUNITY Do you have what it takes to think outside the box and tailor appropriate outreach strategies based on prospects' needs? In this highly valued role, you will have access to our marketing and sales leaders…
Est. 90,000 EUR
THE OPPORTUNITY Are you excited by the idea of building the technology behind immersive, browser-based 3D experiences at global scale? We are looking for a Full-Stack Software Engineer to help advance our flagship produc…
Est. 90,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 55,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 90,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 60,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 90,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
THE OPPORTUNITY Are you ready to own the full revenue picture at NavVis, redefine how AI shapes the way we grow and drives excellence in revenue operations? We are looking for a Revenue Operations Manager who has deep ex…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 90,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 80,000 EUR
THE OPPORTUNITY Join our Global IT Infrastructure team and take ownership of security operations that protect NavVis worldwide. You’ll lead detection and incident response across corporate IT and SaaS environments, worki…
Est. 284,375 USD
Navan is seeking a dynamic and vision-driven VP of Global Solutions Consulting & Professional Services to lead, scale, and optimize our enterprise post-sales delivery ecosystem. This person will be a key leader withi…
Est. 153,125 USD
As a Account Manager, your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships w…
Est. 35,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 122,500 USD
As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relat…
Est. 35,000 GBP
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 80,000 USD
As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relat…
OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more…
Est. 115,000 USD
As a Senior Client Success Manager, you will act as a lead strategic partner and executive-level trusted advisor to Navan's most strategic and complex key clients. Your primary mission is to ensure their success, drive s…
Est. 65,000 GBP
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 35,000 GBP
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Est. 55,000 EUR
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…