Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
What you’ll do:
- Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions
- Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Salesforce Knowledge and Experience Cloud.
- Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems, Jira & other external systems).
- Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination.
- Drive defining, estimating, and shaping technical approaches/solutions using best practices
- Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components
- Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation
- Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience
- Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders
This role requires :
- Bachelor's Degree in Computer Science, Management Information Systems or the equivalent related experience
- 5+ years of hands-on development in Salesforce development, includes Service Cloud & Experience Cloud, from business requirements assessment to solutions as well as coordinating/leading solution design, development/configuration, and deployment using Salesforce Service Cloud features
- Experience with Salesforce Omni Channel, Chat, Entitlements and Milestones.
- 5+ years of Salesforce Development experience (Apex, Trigger, Lightning Web Components and SOQL/SOQL) with proven track record of successful project delivery.
- Experience in developing customer-facing interfaces using HTML, CSS, JavaScript and UI frameworks within Lightning components.
- Excellent systems integration experience with REST, Web Services APIs and third-party applications.
- Experience automation process with Flows and Salesforce Sharing & Security model.
- Strong understanding of object-oriented concepts, application design principles and design patterns.
- Experience using effective methodologies (e.g. Agile, test-driven development) and continuous development tools (e.g. SFDX, GIT, Jenkins, Ant etc)
- Ability to work autonomously and organize your own time.
- Excellent written and oral communication skills.
- Salesforce Certifications (Salesforce Platform Developer, Platform Developer II or Salesforce Service Cloud Certification) are a plus
- Experience with Salesforce AgentForce, Data360 are a plus.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Similar jobs
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools…
Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to w…
Dear Applicant, Greetings from Encora Innovation Labs! A Leading SaaS Technology Product Engineering Company! Please find the below detailed job description and the company profile for your better understanding. Position…
Est. 130,000 USD
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and h…
Job Title: Senior SalesforceKey Skills: Salesforce, Salesforce Service Cloud, Apex, CopadoLocation: Brazil
Est. 119,400 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 131,750 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Job Title: Senior Salesforce LeadKey Skills: Salesforce Lightning, Apex, Visualforce, Integrations, APIs, Salesforce AdministrationExperience: 5+ YOE.Location: Costa Rica, Peru, Colombia, and Bolivia.Mode: Remote. We at…
Est. 94,000 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 115,000 USD
ABOUT THE COMPANY: Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re b…
The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures…
Est. 194,050 USD
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating bett…
Est. 204,500 USD
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the…
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Est. 85,000 USD
ABOUT THE COMPANY: Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re b…
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools…
Are you ready to make an impact? West Monroe is seeking a Senior Salesforce Developer to join our Technology & Experience practice in Costa Rica. This is a fully remote position where you will design, develop, and im…
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Job Title: Lead Salesforce Engineer - ERPKey Skills: Salesforce, APIs, Salesforce Administrator, Visualforce, ApexLocation: BrazilMode: RemoteWe at Coforge are hiring Lead Salesforce Engineer with the following skill set…
About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digit…
Est. 112,100 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 155,900 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to…
Est. 161,350 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, a…
Est. 155,900 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 195,300 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 134,800 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 114,350 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Est. 148,500 USD
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…