Senior Epic Analyst - Infection Prevention (Epic Bugsy/ICON)
North Point- Commercial Engineering Talent NetworkMiami, Florida, United States · Posted 1 month agoDescription
- Lead the design, build, implementation, optimization, and maintenance of Epic clinical applications.
- Configure and support Epic Bugsy/ICON and related Epic modules.
- Serve as the primary escalation point for complex application issues.
- Analyze business and clinical workflows to identify opportunities for system improvements.
- Develop, maintain, and optimize application configuration, security, functionality, and user access.
- Coordinate application upgrades, patches, and new feature implementations.
- Lead testing activities including test plan creation, execution, validation, and documentation.
- Lead configuration and support for infection prevention workflows and reporting.
- Develop and maintain:
- NHSN Reporting
- Surgical Site Infection (SSI) Surveillance
- Infection Prevention Reporting
- Microbiology Data Quality
- Clinical analytics and reporting
- Collaborate closely with Infection Prevention leadership to align Epic functionality with operational, regulatory, and quality initiatives.
- Ensure data integrity and compliance with healthcare reporting standards.
- Analyze clinical workflows and translate operational requirements into technical solutions.
- Validate workflow impacts before implementation.
- Identify system issues and recommend scalable solutions.
- Facilitate database conversions and system enhancements.
- Support software implementations and upgrades from planning through production.
- Serve as the primary support contact for providers, clinicians, and operational users.
- Troubleshoot application, workflow, interface, and system issues.
- Develop end-user documentation and training materials.
- Partner with education teams on new workflows and application enhancements.
- Train users on applications, reports, and reporting tools.
- Mentor and support Associate and Epic Analysts.
- Lead project planning while maintaining project scope, schedule, and quality.
- Review project status and communicate updates to leadership.
- Assist in prioritizing work requests and managing service level expectations.
- Help resolve SLA breaches through collaboration with business stakeholders.
- Participate in on-call rotations as required.
- Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science, or a related field.
- Epic Bugsy and/or ICON Certification (required).
- 3–6 years of Epic application build, implementation, and support experience within a healthcare environment.
- Experience supporting Epic upgrades, implementations, testing, and optimization.
- Strong understanding of clinical workflows and healthcare operations.
- Experience creating reports, documentation, and training materials.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to lead projects and mentor junior team members.
- Proficiency with Microsoft Office.
- Laboratory or Microbiology background.
- Experience with infection prevention programs and reporting.
- Experience with NHSN reporting.
- Familiarity with multiple Epic applications, including:
- EpicCare Ambulatory
- EpicCare Inpatient
- Care Everywhere
- MyChart
- Willow
- ASAP
- Beacon
- Radiant
- OpTime
- Kaleidoscope
- Participation in after-hours support, including evenings, nights, weekends, and on-call rotations, may be required.
- This role requires excellent collaboration with clinical, operational, and technical teams to deliver high-quality healthcare technology solutions.
- Candidates with strong Epic implementation experience and a passion for improving clinical workflows are encouraged to apply.
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