Principal AI Engineer, Chatbot Development
OKXSan Jose, California, United States · Posted 5 months agoDescription
Who We Are
About the Opportunity
We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases.
This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.
What You’ll Be Doing
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Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
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Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
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Design multi-level intent routing, classifier training, and fallback strategies.
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Building dialogue quality evaluation systems.
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Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
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Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.
What We Look For In You
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PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
- Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
- Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
- Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
- Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
- Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.
Nice to Haves
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Experience in top-tier AI labs or Tech industry leaders
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Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage
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Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed
OKX Statement
#LI-HYBRID#LI-HYBRID
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