Customer Service Representative

Oldcastle BuildingEnvelopeTerrell, Texas, United States · Posted 1 month ago

Full-timeEst. 45,000 USD

Description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Here’s What You’ll Get To Do

Develop meaningful relationships with internal and external customers
Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
Receive and accurately process orders. Enter orders into our ERP system
Review sales orders for accuracy. Release to production for a schedule review
Maintain orders as needed. Processing adds, deletes, or changes
Provide timely and comprehensive order status updates to customers
Identify and resolve issues before they impact schedules
Collaborate with the scheduling team to address scheduling issues
Work with EPICS and EPICOR ERP systems

Here’s What We’re Looking For

A commitment to safety-first
A minimum of two years' experience in customer service.
Strong organizational and planning abilities and excellent analytical and problem-solving skills
Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
Innate ability to apply listening skills and providing detailed responses regarding order completion
Intellectual curiosity towards improving processes within the department
Must be a team player who is willing to directly assist the team as needed
Strong ability to build trusting relationships
Integrity, professionalism, and customer-focused problem-solving skills
Strong interpersonal, written, and verbal communication skills required
A growth mindset with a drive to exceed expectations
Proficiency with computers. Microsoft Excel, Word, and Outlook
Other duties as assigned.

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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