Account Manager

OLIVER Agency - North AmericaToronto, Ontario, Canada · Posted 16 days ago

Full-time

Description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Toronto, Canada

About the role:

As Account Manager, you'll be the primary day-to-day contact for assigned consumer packaged goods (FMCG) brand accounts — translating client needs into clear creative briefs, coordinating closely with a team of designers, and ensuring delivery that meets brand standards, timelines, and objectives.

Reporting into the Senior Account Director, you'll manage multiple workstreams simultaneously, build trusted relationships on both sides of the studio, and bring the organizational rigor and interpersonal confidence needed to keep complex projects on track. This is a role for someone who enjoys being the connective tissue of a creative team — equally comfortable in a client meeting and a creative review.

What you will be doing:

Manage day-to-day client relationships for assigned consumer packaged goods (FMCG) brand accounts, acting as a reliable, responsive, and credible point of contact
Translate client briefs into clear, actionable creative direction for the in-house design team — ensuring alignment on objectives, scope, timelines, and deliverables
Coordinate daily with the design team to support smooth workflow, resolve blockers early, and ensure output meets brief requirements and Diageo brand guidelines
Track project status across multiple concurrent workstreams, proactively communicating risks and updates to the Senior Account Director and client stakeholders
Prepare and present project timelines, status updates, and contact reports with clarity and consistency
Develop and maintain project documentation including creative briefs, production schedules, and approval records
Support budget tracking and production spend reporting — raising purchase orders and assisting with invoice management alongside the production team
Identify opportunities to improve studio workflows and streamline ways of working between the client and creative teams
Contribute to a collaborative, inclusive studio culture where creative work is well-briefed, well-managed, and well-delivered

What you need to be great in this role:

Solid account management or client services experience in an agency or in-house studio environment
Background in CPG, beverage, or FMCG — agency-side or client-side — is a strong advantage
Confident, clear communicator with the interpersonal skills to build credibility with clients and creative teams alike
Exceptional organizational ability — you manage competing priorities without things falling through the cracks
Proven experience working directly alongside creative or design teams, with an understanding of how to brief effectively and support the creative process
Comfortable managing high volumes of work in a fast-paced, deadline-driven environment
Proficiency with project management tools and workflow platforms

Gen AI and Agentic Thinking

Working proficiency with Gen AI tools relevant to account management — using them to enhance communication, project tracking, and output quality
Experience building (or interest in building) personal AI workflows that improve day-to-day efficiency
Agentic approach to problem-solving: ability to break complex briefs and workstreams into clear, manageable steps
Ability to critically evaluate AI outputs and apply human judgement before sharing or acting on them

Req ID: 18407

#LI-CM1 #LI-MIDSENIOR

At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Salary Range

$80,750—$90,250 CAD

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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