Description
About the job
Onapsis protects the world’s most critical business applications. Over 20% of the Fortune 100 rely on us to keep their enterprise applications secure, compliant, and available.
We’re seeking a skilled Technical Support Specialist III - Level 2 to serve as a key technical resource within the Onapsis Support organization. In this role, you will own the investigation and resolution of advanced product issues across SAP, Onapsis platform modules, and customer IT environments. You’ll collaborate closely with Engineering, Product Management, and Security Research teams to drive timely, high-quality solutions for our enterprise customers. This role requires working during night, from 18:00 to 02:30 AM.
What you will be doing, your legacy:
- Serve as the primary technical contact for complex customer issues escalated from Level I Support.
- Perform in-depth troubleshooting and log analysis across Onapsis Assess, Defend, Control, and Comply modules.
- Reproduce and isolate product issues in lab environments to confirm product behavior and determine root cause.
- Analyze system configuration, networking, and integration dependencies within customer SAP and IT ecosystems.
- Provide technical guidance to customers on product configuration, deployment, and best practices.
- Collaborate with Engineering and Product teams to validate and document software defects and feature requests in Jira.
- Maintain ownership of escalated cases through resolution, ensuring timely communication and adherence to SLAs.
- Contribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues.
- Assist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques.
- Participate in on-call rotations to support critical production incidents.
Requirements:
- 2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments.
- Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts.
- Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL).
- Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman).
- Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent).
- Excellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions.
- Self-motivated, organized, and able to manage multiple complex cases simultaneously.
Desired skills or interests in:
- Experience with cloud environments (AWS, Azure, GCP).
- Exposure to cybersecurity tools, vulnerability management, or compliance frameworks.
- Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components.
- Understanding of ITIL or ITSM frameworks.
- Prior experience mentoring or training junior technical staff.
What we offer:
- A launchpad to build your career in enterprise application security.
- Hands-on mentorship from experienced support engineers.
- Opportunities for professional development and certification.
- A collaborative, high-achievement culture.
- Competitive compensation and benefits.
Location:
Onapsis is establishing a new development center in Bucharest. so candidates must be commutable to Bucharest.
This role requires working during night, from 18:00 to 02:30 AM.
About Onapsis:
Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.
Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.
For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.
#LI-AC1
#LI-Hybrid
Similar jobs
About the job The world’s most critical--and at-risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical app…
About the job The world’s most critical--and at risk--business applications have been neglected for far too long. Onapsis eliminates this blind spot by providing cybersecurity solutions dedicated to business-critical app…
About the job: Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and e…
Est. 120,000 USD
About Onapsis Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change…
Job TitleSAP Security Specialist ProjectSAP Optimization Manufacturing Project Project PurposeOptimize and stabilize SAP usage across manufacturing operations, with a focus on finance, supply chain, security, and integra…
Job TitleSAP Security Specialist ProjectSAP Optimization Manufacturing Project Project PurposeOptimize and stabilize SAP usage across manufacturing operations, with a focus on finance, supply chain, security, and integra…
Job TitleSAP Security Specialist ProjectSAP Optimization Manufacturing Project Project PurposeOptimize and stabilize SAP usage across manufacturing operations, with a focus on finance, supply chain, security, and integra…
Job TitleSAP Security Specialist ProjectSAP Optimization Manufacturing Project Project PurposeOptimize and stabilize SAP usage across manufacturing operations, with a focus on finance, supply chain, security, and integra…
Est. 80,000 EUR
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 80,000 EUR
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures t…
Est. 120,000 GBP
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 55,000 USD
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 103,900 USD
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 54,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 48,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Navan is seeking an IT Support Engineer for our Bangalore, India office. This is an on-site position requiring five days a week in the office. The primary responsibilities include providing technical support to end-users…
Est. 54,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures t…
Est. 120,000 PLN
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 54,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 80,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Est. 48,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Est. 80,000 EUR
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them become…