inhousefyi
← Back to listings

Customer Success Manager

OptimoveTel Aviv, Israel · Posted 1 month ago
Full-time
Apply now

Description

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
We call this being Positionless.
And Positionless isn’t just our culture. It’s our product.
Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
If you’re looking for a place where you can do more, be more, come grow with us.

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv’s top startups! Optimove’s Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

  • Owning customer relationships as the main point of contact in the company.
  • End-user customer training to unlock the value of Optimove’s software for our clients.
  • Guidance and advice for enhancing the use of the system.
  • Project management and crisis resolution.
  • Education regarding new and existing features.
  • Ongoing customer enablement - make our clients successful!




Requirements:

  • Bachelor’s degree.
  • 1-2 year experience in relevant roles (customer facing) preference from software companies.
  • Fluent English - Extremely strong presentation and communication skills.
  • Proactive, highly organized, with the ability to manage multiple tasks.
  • Fast learner who can understand and articulate technology at any level.
  • Rich and effective interpersonal skills.
  • Strong analytical skills.
  • Growth mindset - always pushing yourself out of your comfort zone.
  • Advantage - experience in technology-related fields, preferably B2B SaaS.

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.


By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.

Similar jobs

OptimoveTel Aviv, Israel

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveTel Aviv, Israel

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveNew York City, New York, United States

Est. 80,000 USD

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveTallinn, Estonia

Est. 54,000 EUR

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
CRM Associate24 days ago
OptimoveBrazil

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveTallinn, Estonia

Est. 54,000 EUR

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveLondon, United Kingdom

Est. 80,000 GBP

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
CRM Associate24 days ago
OptimoveDundee, Scotland, United Kingdom

Est. 30,000 GBP

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveNew York, New York, United States

Est. 90,000 USD

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveTel Aviv, Israel

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
OptimoveDundee, Scotland, United Kingdom

Est. 55,000 GBP

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.We call this being Positionless.And…

Full-time
ConnecteamTel Aviv, Tel Aviv District, Israel

Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across s…

Full-time
ConnecteamTel Aviv, Tel Aviv District, Israel

Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across s…

Full-time
Customer.ioRemote

Est. 80,000 GBP

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communic…

Full-timeRemote
CoveoCanada

Turn customer relationships into opportunities for growth What if the next expansion opportunity starts with creating the right customer moment? Coveo has an established enterprise customer base, and you’ll turn customer…

Full-time
AppsFlyerHerzliya, Israel

We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and cus…

Full-time
SmartlyLondon, England, United Kingdom

Est. 60,000 GBP

Are you a passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry? Do you take pride in driving retention and growth among valued customers by understandin…

Full-time
BloomreachRemote

Est. 60,000 GBP

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journ…

Full-timeRemote
SimilarwebNew York, New York, United States

Est. 102,000 USD

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including…

Full-time
SmartlyBerlin, Berlin, Germany

Est. 60,000 EUR

Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and…

Full-time
SmartlyMadrid, Madrid, Spain

Est. 55,000 EUR

Customer Success Manager needed to be at the forefront of the ever-evolving digital advertising industry! Do you take pride in driving retention and growth among valued customers by understanding their business needs and…

Full-time
CoveoEast, United States

Est. 140,000 USD

Turn customer success into Coveo’s next growth engine What if some of Coveo’s strongest growth opportunities are already within our customer base? Our customers are proving the value of AI-powered search and discovery at…

Full-time
SimilarwebBurlington, Massachusetts, United States

Est. 95,500 USD

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including…

Full-time
CoveoCanada

Turn customer success into Coveo’s next growth engine What if some of Coveo’s strongest growth opportunities are already within our customer base? Our customers are proving the value of AI-powered search and discovery at…

Full-time
SimilarwebTel Aviv, Israel

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, includi…

Full-time
WorkatoBerlin, Germany

Est. 80,000 EUR

About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…

Full-time
Sales Manager3 months ago
SimilarwebTel Aviv-Yafo, Israel

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, includi…

Full-time
Support Engineer1 month ago
AppsFlyerSan Francisco, California, United States

Est. 115,000 USD

Position number - 2850AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privac…

Full-time
SimilarwebTel Aviv, Israel

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, includi…

Full-time
ConnecteamTel Aviv, Tel Aviv District, Israel

Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across s…

Full-time