Description
Operations is a core, revenue-driving function responsible for executing and scaling the company’s day-to-day business. It encompasses tele-sales, field ambassadors, collections, and customer operations, ensuring efficiency, quality, and a strong customer experience. The area focuses on process excellence, productivity, and scalability in a fast-growing fintech environment. Operations acts as a key enabler of sustainable growth and profitability.
We are seeking a strategic, execution-oriented Chief Operations Officer (COO) to lead and scale our end-to-end Operations function in a high-growth environment. As a key member of the Executive Leadership Team, the COO will be responsible for driving operational excellence, scalability, and efficiency across all operational verticals, ensuring seamless execution aligned with our growth strategy and customer-centric mission.
Challenges That Await You
- Define and execute Colombia’s operational strategy to support rapid growth, profitability, and market expansion.
- Translate business objectives into scalable, data-driven operational processes and KPIs.
- Ensure operational readiness to support new products, markets, and regulatory requirements.
- Lead, develop, and scale high-performing operational teams across multiple functions (Tele-sales, Ambassadors, Collections, Ops Support).
- Build a strong leadership bench and promote a culture of accountability, ownership, and continuous improvement.
- Design organizational structures that balance speed, control, and scalability.
- Oversee revenue-adjacent operations including tele-sales and field ambassador programs, ensuring efficiency, productivity, and conversion optimization.
- Partner closely with Product, Marketing, among other teams to optimize customer acquisition and retention.
- Ensure collections operations are effective, compliant, and aligned with customer experience principles.
- Establish and monitor operational KPIs, dashboards, and performance reviews.
- Use data to drive decision-making, forecast capacity needs, and proactively manage risks
What Makes You a Great Fit
- 8+ years of experience in Operations leadership roles, ideally within fintech, financial services, marketplaces, or high-growth tech companies in LATAM.
- Proven experience scaling complex, multi-layered operations in fast-paced environments.
- Strong background managing revenue-impacting teams (sales operations, field teams, collections, or similar).
- Demonstrated ability to lead large, diverse teams and senior leaders.
- Strong analytical mindset with deep understanding of operational metrics and unit economics.
- Experience working closely with Product and Engineering teams on automation and scalability initiatives.
- Executive presence with the ability to influence at C-level and Board level.
- Conversational English and Spanish.
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to Colombia — with assistance for the employee and their family
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
Similar jobs
We're looking for a Head of FP&A to lead financial planning and analysis for our Colombia operations. You'll partner with the Group Head of FP&A to turn financial data into clear, actionable insight, and you'll p…
We are launching our operations in Colombia from scratch — and the finance team will be at the very foundation of this journey. Everything is being built from the ground up: processes, reporting, infrastructure, relation…
Join Plata and be part of the financial revolution as we expand into Colombia! We’ve recently received our banking license in Mexico and are entering an exciting phase of growth, continuous innovation, and real opportuni…
Est. 60,000 USD
We are looking for a highly skilled Collection Analyst to join our Collections team. We're launching a new business line in Colombia and looking for a senior analyst who will help build the entire Collections function fr…
We are looking for a Business Analyst to join the Antifraud&Disputes team in Colombia.The team is responsible for preventing fraud, developing fraud prevention processes, and implementing protection mechanisms across…
The Finance area is responsible for ensuring the integrity, accuracy, and reliability of the company’s financial information and accounting operations across the organization. As we build a financial institution from the…
Octus Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals ha…
CoreOps Senior Manager – Payments, Non-Payments & Enablement We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Sm…
Est. 84,000 USD
Are you ready to shape the future of fintech and financial inclusion in Latin America with cutting-edge technology and deep business impact? Join us as a DataOps Engineer and help power our next-generation regional data…
Est. 80,000 EUR
Responsibilities Management of the global Finance Operations function: accounts payable, corporate expenses, revenue, and banking operations End-to-end financial process ownership, including procurement and supplier sett…
Est. 120,000 USD
About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border paymen…
Est. 80,000 USD
We are looking for a Risk Antifraud Analyst for the Portfolio Risk Team to build and scale fraud prevention capabilities for our lending business in Colombia. You'll play a key role in designing antifraud strategies, det…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border paymen…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
Octus Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals ha…
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing…
We are looking for a Senior Business Analyst to join the PyME Origination team. The team is responsible for building digital onboarding products for business customers. One of its key areas is account opening for persona…
Head of Compliance Operations Bangalore, India / Dubai, UAE / London, UK About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the…
Est. 140,000 USD
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused…
We are looking for Lead Data Engineer & Architect (Snowflake & GCP) to join our team. Primary Skills: Snowflake, GCP (Datastream CDC) or AWS Nice to have: dbt, GitHub CI/CD, FinOps Join us as a Lead Data Engineer…
Est. 97,500 USD
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused…
We are looking for a Product Lead to own and develop the SME Credit Products direction within Plata Empresa. Plata Empresa is building a comprehensive banking ecosystem for small and medium-sized businesses, including cu…
Est. 60,000 USD
Are you ready to shape the future of fintech with cutting-edge technology and deep regional impact? Join us as a Data Engineer and help power our next-generation platform for multi-country cloud analytics and consumer fi…
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing…
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing…
Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing…
Est. 150,000 USD
About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We build the infrastructure that powers cross-border payments for institutions: programmatic…