Customer Service Rep | Nightshift | Tier lll
Rapido Solutions GroupGuadalajara, Jalisco, Mexico · Posted 16 days agoDescription
At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.
📍 Location: Guadalajara
🕒 Schedules: Dayshift
🌐 English Level: B2 Intermediate
💵 Salary: $23,000 MXN / month
🎁 Additional Benefits:
-
$1,000 MXN grocery vouchers
-
$500 MXN punctuality bonus
-
4% savings fund
Schedule:
Monday to Friday 00:00-08:00
Job Summary:
The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.
Essential Functions:
• Perform prompt and complete data entry
• Enter accurate customer orders in computer system
• Monitor on-time performance for driver delivery and pick-up
• Prepare tracking reports
• Understand and abide by various customer requirements
• Understand the operations and rules of the various rail carriers and piers
• Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
• Trace and monitor existing loads in the system to prevent problems from occurring
• Other duties as assigned
Requirements:
• Experience in intermodal transportation or import/export business preferred
• Excellent communication abilities, both written and verbal
• Excellent computer skills
• Ability to effectively multi-task when necessary
• Flexible; able to work in past-paced environment
• Ability to work independently and make informed decisions
PERFILES Y SOLUCIONES LOGISTICAS DE MÉXICO S.A. DE C.V. (Rápido Solutions Group), con domicilio en Av. Naciones Unidas 6780, Int. 402, Col. Loma Real, Zapopan, Jalisco, C.P. 45129, tratará sus datos personales de identificación, biométricos, telemáticos, de salud y grabaciones de CCTV/monitoreo para el control de acceso, seguridad patrimonial, gestión de la relación laboral/teletrabajo, administración de nómina, cumplimiento y auditoría de herramientas tecnológicas de la empresa.
Para ejercer sus derechos de Acceso, Rectificación, Cancelación y Oposición (ARCO), o para conocer los términos completos de nuestro Aviso de Privacidad Integral, diríjase a al correo: privacy@gorapido.com
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