Description
About The Team:
At Rubrik, we're building an IT organization that helps employees do their best work every day. As the Senior Manager of Corporate IT, you'll lead the Service Desk team and provide regional oversight for Endpoint Engineering, System Administration, Audio Visual technologies, working closely with global teams to deliver a consistent and reliable employee IT experience. Your focus will be on delivering reliable, secure, and scalable IT services while continuously improving the employee experience.
This is a hands-on leadership role where you'll balance day-to-day operations with long-term strategy. You'll work closely with teams across HR, InfoSec, Workplace, and Engineering to solve problems, simplify processes, and introduce automation that makes work easier for everyone.
We're looking for someone who enjoys building high-performing teams, using data to improve operations, and creating practical solutions that scale. If you have a customer-first mindset, value collaboration, and enjoy driving meaningful change.
As one of the senior leaders in Corporate IT, you'll be trusted to guide operational decisions, mentor your team, and help shape the future of IT at Rubrik..
What you’ll do:
- Lead and develop the Service Desk team while partnering with other leaders to oversee Endpoint Engineering, System Administration, Audio Visual, and IT Automation functions, ensuring consistent service delivery and operational excellence.
- Own the overall employee IT experience by improving service quality, operational efficiency, and customer satisfaction.
- Identify opportunities to automate repetitive tasks and expand self-service through AI and workflow automation.
- Manage onboarding, offboarding, major incidents, and cross-functional escalations with a security-first approach.
- Partner with Finance on forecasting, budgeting, procurement and participating in ongoing external audits relevant to IT-managed systems (SOC2, SOX, PCI)
- Define team goals, track KPIs, and communicate progress.
- Manage vendors, budgets, and service contracts.
- Serve as the senior escalation point for complex IT challenges
Experience you’ll need:
- 10+ years of experience in Corporate IT, including atleast 5 years leading teams in a global IT Service Desk environment.
- Strong customer-first mindset and stakeholder management skills
- Hands-on experience deploying and managing enterprise AI platforms such as Claude, OpenAI, Glean, or equivalent AI-powered solutions, with proven ability to integrate them into IT operations, automation, and employee support workflows.
- Demonstrated ability to leverage automation and AI to improve operational efficiency, enhance self-service, and reduce manual effort.
- Experience with Jira Service Management or similar ITSM platforms.
- ITIL Foundation or other relevant certifications.
- Experience in executive presence and ability to influence cross-functionally in a matrix organization.
- Proven ability to lead, coach, and develop high-performing technical teams while fostering a collaborative and customer-focused culture.
Additional skills or certifications a plus :
- Okta
- Google Workspace Administration
- JAMF Pro Certification
- Microsoft Intune Certification
- Atlassian Suite (JIRA Service Management)
- Slack Enterprise Administration
- Zoom Rooms / AV architecture
- ITIL Certification
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
Linkedin | X (formerly Twitter) | Instagram | Rubrik.com
Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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