Product Manager, Enterprise Core Platform
Scale AINew York, New York, United States · Posted 3 months agoDescription
Role Summary
Scale is building the agentic operating system that powers AI deployment across the world's most important organizations. The Platform PM is the person who determines what that foundation needs to be — and holds the bar on how well it gets built.
This is not a roadmap PM, a program manager, or a feature tracker. The Platform PM owns the core infrastructure that every FD team builds on top of: defining the foundation before anything else can be built reliably, sequencing work against real customer commitments and FD team velocity, identifying which FD-built patterns are ready to graduate to core, and ensuring that every capability that ships does so at a bar customers can trust without thinking about it.
The best Platform PMs have defined platform capabilities at production bar in high-stakes environments and understand the difference between what is necessary to build, what is interesting to build, and what should never be built at all.
What You'll Do
- Define the foundation. Determine what needs to be true at the core platform layer — across each capability pillar — before anything reliable can be built on top of it.
- Sequence it. Prioritize and order platform work given customer commitments, FD team velocity needs, and what is actually blocking progress today. Getting this wrong means building on an unstable base or building the right things in the wrong order and paying for it in rework and FD team drag.
- Identify patterns and graduate capabilities. Watch what FD teams are building across the application layer, determine what is genuinely repeating, and make the call on what moves to core — and when. Do not rush graduation or delay it out of caution.
- Hold the quality bar. Every capability on the platform roadmap earns its place twice: once by being necessary, and again by being done well enough that customers trust it without thinking about it. Keep the platform from becoming a graveyard of half-built capabilities.
- Unlock delivery team time to value. Forward deployed delivery teams should spend their time solving the hardest customer problems, not rebuilding plumbing on every engagement. That requires a platform that is secure by default, deployable anywhere, observable in production, and equipped with the agentic primitives, eval infrastructure, expert judgment capture, and data reasoning capabilities that every agent workload needs.
- Partner across the organization. Work closely with platform engineering, forward deployed PMs, and BU leads to surface signal, resolve sequencing tradeoffs, and keep the roadmap grounded in what is actually blocking work.
What We're Looking For
Must-Have Qualifications
- 6+ years in product management with meaningful time owning platform, infrastructure, or developer-facing products at production bar.
- Demonstrated record of defining and shipping platform capabilities — not features on top of a platform someone else built. You can describe the architectural decisions you made, what production required, and what you learned.
- Strong sequencing judgment: can prioritize across competing customer commitments and team velocity needs with incomplete information, without thrashing.
- Technical fluency sufficient to hold real conversations with platform engineers about architectural tradeoffs across infra, auth, observability, deployment, and agent runtime. Not deep coding, but genuine comprehension of how production systems work.
- Extreme ownership and follow-through: closes loops without reminders, drives outcomes across teams without formal authority, holds self and others to commitments.
- Clear, precise communication: adjusts for audience (platform engineer vs. FD PM vs. executive); writes and speaks at the right level of detail.
Core Competencies
- Platform foundation ownership: has defined what a platform capability needs to be before it can be used reliably in production; understands what 'done' means at the platform layer vs. the application layer.
- Sequencing and prioritization judgment: sequences work against real customer commitments and FD team velocity needs — not what is technically interesting or easiest to build.
- Pattern recognition: identifies when field-built work has genuinely repeated and is ready to graduate to core; does not rush graduation or delay it out of caution.
- Quality discipline: every capability earns its place twice — by being necessary and by being done well enough that it is trusted without thinking about it.
- Cross-functional influence: drives field teams and platform engineering toward shared outcomes through evidence and framing, not process.
- Operating in ambiguity: creates structure where there is none; makes sequencing calls with incomplete information; does not wait for fully-formed requirements.
Nice-to-Haves
- Direct experience with AI/ML platform infrastructure — agent frameworks, eval pipelines, fine-tuning workflows, or observability for production AI systems.
- Experience deploying into constrained environments: government, regulated industries, air-gapped or classified infrastructure.
- Prior experience as a platform or infrastructure PM at a company where field-built patterns were a key signal source for the core product.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Similar jobs
Est. 231,300 USD
Role Summary Scale is accelerating the development of AI across the world's most important organizations. The Forward Deployed PM is the person who makes enterprise deployments succeed from the product side — embedded wi…
Est. 277,500 USD
Scale is accelerating the development of AI across the world's most important organizations, including the U.S. Department of War (DoW), its constituent services, and the broader U.S. National Security industry. The Prod…
Est. 237,600 USD
As a Technical Program Manager for the Platform team, you will partner with engineering teams to directly accelerate the development and maturity of the Scale Generative AI Platform (SGP). We are looking for a TPM who ha…
Est. 202,500 USD
Scale plays a critical role in powering the next generation of AI applications across the enterprise. As our customer base grows exponentially, Principal Solutions Engineers operate as senior technical leaders on the fro…
Est. 283,500 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI i…
Est. 324,000 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with leading enterprises and government organizations to accelerate their AI i…
Est. 255,600 USD
About Scale Scale’s mission is to develop reliable AI systems for the world’s most important decisions. As the leading AI data foundry, we provide the high-quality data and full-stack technologies that power the world’s…
Est. 283,500 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerat…
Est. 203,400 USD
As a Technical Program Manager, you will partner with our Frontier Agent Engineering teams on enterprise customer engagements — owning operational execution and delivery of our technical work by managing timelines, miles…
Est. 283,500 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerat…
Est. 231,300 USD
Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including frontier model training, enterprise adoption, defense applications, and autonomous vehicles. Our mission is to deve…
Est. 202,500 USD
Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, perso…
Est. 279,450 USD
About Scale Scale's mission is to develop reliable AI systems for the world's most important decisions. As the leading AI data foundry, we provide the high-quality data and full-stack technologies that power the world's…
Est. 139,000 USD
Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding in enterprise AI. Frontier Agentic Engineers sit at the center of our most strategic relationships; buildin…
Est. 243,225 USD
Scale GP is building the infrastructure that makes enterprise AI seamless. We are looking for a Senior Infrastructure Engineer to act as a primary technical lead, engineering the 'paved road' for our knowledge retrieval…
Est. 202,500 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerat…
Est. 201,825 USD
About Scale At Scale AI, our mission is to accelerate the development of AI applications. For 8 years, Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including: generative…
Est. 243,225 USD
About Scale At Scale AI, our mission is to accelerate the development of AI applications. For 8 years, Scale has been the leading AI data foundry, helping fuel the most exciting advancements in AI, including: generative…
Est. 209,700 USD
Scale AI is seeking a highly skilled and motivated Software Engineer to join our dynamic Public Sector Engineering team. As a part of this team, you will play a critical role in supporting Scale’s government customers by…
Est. 233,100 USD
The Enterprise Account Executive (Financial Services) will report to the Director of Enterprise GTM and own revenue growth across a portfolio of Scale AI’s most strategic financial services customers and prospects. This…
Est. 170,100 USD
Role summary Scale’s Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM reduces friction between customer requirements and delivery by c…
Est. 283,500 USD
Software is eating the world, but AI is eating software. We live in unprecedented times – AI has the potential to exponentially augment human intelligence. Every person will have a personal tutor, coach, assistant, perso…
Est. 320,850 USD
About Scale AI Scale’s mission is to develop reliable AI systems for the world’s most important decisions. We work with leading enterprises to bring generative AI safely into production—powering real-world impact through…
Est. 283,500 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerat…
Est. 243,000 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerat…
Est. 202,500 USD
Scale GP is Scale's enterprise Generative AI platform—APIs and infrastructure for knowledge retrieval, inference, evaluation, and intelligent automation. We power mission-critical workflows for leading enterprises, helpi…
Est. 307,000 USD
The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building…
Est. 202,500 USD
The Public Sector software engineers (SWEs) create the core product building blocks forward-deployed teams use to develop agentic capabilities that function across multiple domains. SWEs responsibilities include building…
Est. 279,400 USD
Staff Software Engineer, Full-Stack - Enterprise Gen AI Scale GP (Scale Generative AI Platform) is an enterprise-grade AI platform providing APIs for knowledge retrieval, inference, evaluation, and more. We are looking f…
Est. 202,500 USD
About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerat…