Description
Essential Duties & Responsibilities
- Create and maintain customer relations ensuring the POC is aware of their customer base and the customers are aware of whom their NMCI POC is.
- Create and maintain employee and seat order data within NMCI Enterprise Tool (NET) (or NMCI ordering system) including creating profiles for new employees, ordering new seats, transferring assets, and terminating seats as required.
- Maintain effective communication with other NMCI POC’s especially as employees move throughout the organization.
- Follow procedures for CLIN ordering outside of NET to support specific Competency/PMA requirements.
- Maintain a working knowledge of proper NET procedures through attendance of training sessions and communication with NAVAIR CTR Staff members.
- Maintain familiarity with the NAVAIR NMCI Portal, NMCI Websites & other NMCI documentation.
- Work with Competency/PMA Manager, Financial Approver, and NAVAIR CTR Team in addition to following NMCI business rules and other guidance/directives provided by the NAVAIR CTR to ensure seat orders are cost effective and accurate.
- Respond to data calls in accordance with specific directions provided.
- Maintain local records (spreadsheets, databases, etc.) of Competency/PMA data.
- Assist customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution to the NAVAIR CTR Team.
- Elevate issues regarding receipt of proper (ordered) equipment and incomplete seat/service delivery within allotted timeframes to the NAVAIR CTR Team.
- Verify that users requesting legacy applications have the required software license(s) or are covered by Navy-wide licensing.
- Elevate issues to NAVAIR CTR Team as required for disputes between customers and the NMCI contractor.
- Report changes or emerging requirements (i.e. external connectivity, print, kiosk, etc.) to the NAVAIR CTR Team.
- If required by the site, ensure RDT&E equipment and kiosk computers meet valid requirements and are properly identified.
- Ensure co-workers are kept up to date on NMCI status and compliance with guidance distributed by the NMCI CTR Team.
- Attend regularly scheduled and other scheduled meetings specifically the NMCI War Room and site-specific POC meetings to remain informed on NMCI implementation policies, procedures, and current user issues.
- Maintain working knowledge of MAC policies and procedures, ensuring proper format and correct data fields are populated during creation, and ensuring completion in accordance with customer requirements and time constraints.
- Ensure users document all problems with the NMCI Help Desk and obtain a ticket number to support the escalation of problems.
- Elevate unsolvable end user problems to NAVAIR CTR, CTR Staff members or other appropriate entities to elevate to the NMCI contractor after following established NMCI processes (such as opening a trouble ticket with NMCI Help Desk).
- Assist with Outlook Issues, maintain printers and copiers, and assist with printer mappings. Submit MAC requests and assist with processing SAAR/SAAR-N forms. Assist with data migration and backups and validate asset information for machine refreshes.
- Provide Technical assistance to customers with software, hardware and connectivity issues.
- Assist customers with audio-visual equipment to include conference room set-up for VTCs, phone conferences and both unclassified and classified meetings.
- Assist customers with set-up of desktop/laptop workstations (i.e. people new to office/switching desks).
- Maintain/update Outlook distribution lists and share drive and SharePoint permissions. Assist with share drive/SharePoint maintenance/organization.
- Coordinate with customers and Base Telephone Office regarding desktop phones and mobile device requirements.
Required Skills/Experience
- Clearance Required: Secret
- Must be able to obtain and maintain a Top Secret clearance
- 3+ years of experience
- Knowledge and experience supporting customers with computer hardware and software
- Written/oral communication skills
- Proficient in Microsoft products - Outlook, Excel, Word, TEAMS
- Strong attention to detail of identified data elements
- Ability to work as a member of a team
- Strong work ethic, commitment to producing optimum results for each given task
- Willingness to pitch in and help with whatever task is needed to get the job done
#cjpost #LI-ONSITE
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Similar jobs
Est. 47,280 USD
The IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users. This position supports day-to-day operational activities by issuing equipm…
Est. 150,000 USD
SMX is looking for a Field Support Representative Operations to support SOCPAC J6 TACLAN operations across the PACOM Theater. The FSR Operations is a highly skilled IT specialist responsible for maintaining, troubleshoot…
Est. 67,500 USD
SMX is looking for a highly motivated Systems Administrator with demonstrated experience to maintain various IT systems. This position will provide On-Site support at our customers location on Patuxent River NAS in south…
SMX is seeking a Senior Systems Engineer / ISR Communications professional to support the design, implementation, operation, security, and troubleshooting of enterprise and mission-focused network infrastructure. The ide…
Est. 137,450 USD
The Cyber Security Engineer will provide security engineering, compliance, and risk management support for cloud-based systems aligned with NIST SP 800-53, FedRAMP, and DoD IL4–6 requirements. The role will advise partne…
Est. 140,000 USD
SMX is looking for a Field Support Representative to support SOCPAC J6 TACLAN operations across the PACOM Theater. The FSRs are highly skilled IT specialists responsible for maintaining, troubleshooting, and supporting T…
Est. 150,000 USD
SMX is seeking a dynamic and experienced Technical Lead to guide a team of talented engineers in the design, development, and delivery of mission-critical solutions. This is a hybrid role for a leader who is passionate a…
Est. 140,250 USD
We are seeking an experienced Cloud Architect to join our State and Local Platforms and Data Managed Services team. In this key role, you will design, implement, and manage cloud solutions across a diverse portfolio of c…
Est. 81,200 USD
SMX is actively searching for a dynamic and adept Junior Cloud Engineer to support our government client in Huntsville, AL. This role emphasizes operational excellence, championed by a commitment to quality, articulate c…
Est. 137,600 USD
SMX is seeking Information Assurance/Cybersecurity Specialists (Junior, Mid, and Senior) with a foundation in information systems, multi-cloud, network administration, systems administration, and cybersecurity. This role…
Est. 129,000 USD
SMX is seeking a Knowledge Systems Integrator to support government client at Camp Smith. The Knowledge Systems Integrator (KSI) / Knowledge Manager will enable units to leverage emerging AI technologies and integrate th…
Est. 105,100 USD
We are looking for a skilled Cloud Engineer to join our State and Local Platforms and Data Managed Services team. As a core member of our operations group, you will work across multiple client environments, implementing,…
Est. 152,500 USD
SMX is seeking highly motivated Joint Network and Fires Integrator Subject Matter Expert (SME) to support the Special Operations Command Pacific (SOCPAC). This position identifies, analyzes, and articulates requirements…
Est. 137,600 USD
SMX is seeking Cloud Systems Engineers (Junior/Mid/Senior/SME) supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support of enterprise cloud migration…
Est. 128,500 USD
SMX is seeking an Azure DevSecOps Engineer supporting the design and implementation of secure, scalable multi-cloud infrastructure, applications, and services in support of enterprise cloud migration and mission-critical…
Est. 156,500 USD
SMX is seeking an AI Engineer and Integrator to support government client at Camp Smith. The AI Integrator serves as the client-facing AI integration lead and secondary AI Engineer. This role sits close to the client and…
Est. 156,500 USD
SMX is seeking an AI Engineer to support government client at Camp Smith. The AI Engineer designs, develops, tests, and improves AI-enabled systems that support client operations, business processes, and organizational K…
Est. 104,250 USD
SMX is actively searching for a dynamic and adept Cloud Engineer to support our government client in Huntsville, AL. This role emphasizes operational excellence, championed by a commitment to quality, articulate communic…
Est. 86,150 USD
SMX is hiring a Data Analyst responsible for profiling data sources, documenting data lineage, and aligning data to a common domain model that powers enterprise data products, APIs, and analytics. Working closely with da…
Est. 137,600 USD
SMX is seeking Cloud Subject Matter Experts (Junior/Mid/Senior) supporting secure, scalable multi-cloud infrastructure and services in support of business and mission-critical systems for the United States Air Force. Col…
Est. 80,500 USD
SMX is seeking an FMV Analyst Journeyman to support 24/7 Intelligence, Surveillance, and Reconnaissance (ISR) operations conducting Processing, Exploitation, and Dissemination (PED) missions supporting Special Operations…
Est. 137,600 USD
SMX is seeking Cloud Analysts (Junior/Mid/Senior) supporting the design and implementation of secure, scalable multi-cloud infrastructure and services in support of enterprise analytics and mission-critical systems for t…
Est. 116,900 USD
SMX is seeking a Journeyman level SOC Analyst to support our NAWCAD customer onsite at the Patuxent River Naval Air Station. Essential Duties & Responsibilities Provide timely detection, identification, and alerting…
Est. 116,900 USD
SMX is looking for a highly motivated Network Administrator to join our growing team in Patuxent River, MD! This position will provide onsite support at Patuxent River NAS in southern Maryland and requires a DoD Top Secr…
Est. 97,650 USD
SMX is looking for a highly motivated Software Engineer to support our government client in Huntsville, AL. Essential Duties & Responsibilities Work closely with team members and customers to build and modify softwar…
Est. 137,500 USD
SMX is seeking an Automation Engineer, Mid to design, develop, and implement automation and orchestration solutions that enhance the efficiency, scalability, and resilience of the organization’s cybersecurity and network…
Est. 137,450 USD
SMX is hiring a Data Engineer responsible for designing, building, and maintaining scalable data architecture that powers our AI, analytics and reporting. Collaborate closely with Analysts, AI Engineers, and Software Eng…
Est. 222,650 USD
SMX is standing up and scaling an agentic AI practice: bringing agentic software engineering (autonomous AI agents that write, test, and modernize code) to Department of War, Federal Civilian, and Intelligence Community…
Est. 145,500 USD
SMX is seeking a talented and motivated Facility Security Officer (FSO) to support our industrial security program in support of multiple clients. This is an on-site position in Hollywood, Maryland with some remote flexi…
Est. 211,500 EUR
We are seeking a skilled and operationally minded Data Effects Cell (DEC) Coordinator to support U.S. Army Special Operations Command (USASOC) Tactical Mission Network (TMN) operations. The DEC Coordinator serves as the…