Description
The vibe …
At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.
Main duties…
- Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
- Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
- Support onboarding of new members, including welcome communications, tours, and orientation.
- Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
- Assist with the coordination of member events, reservations, private bookings, and special requests.
- Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
- Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
- Champion the club’s values, brand tone, and member-first approach in every interaction.
- Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.
What we are looking for...
A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- 2+ years in a hospitality, concierge, membership, or guest relations role
- Exceptional interpersonal and communication skills
- Polished, professional demeanour with a genuine service mindset
- Strong administrative skills and experience using CRM or database systems
- Ability to stay calm and resourceful under pressure
- High attention to detail and confidentiality
- A passion for people and delivering memorable member experiences
Benefits...
By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as:
- Competitive salary
- All houses membership
- Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.
- Team Events: From fitness sessions to art classes, each month we hold a series of fun events.
- An extensive range of externally and internally run courses to all employees
- Family Meals during your shifts
- Sport Classes
- Staff Screenings
Similar jobs
Est. 35,000 EUR
Soho House & Co. – Barcelona The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and min…
Est. 25,000 EUR
The place… Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. The role… At Soho Ho…
Est. 22,000 EUR
The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a priv…
Est. 25,000 GBP
The Role… At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You…
Est. 35,000 GBP
The Role… At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert tr…
Est. 35,000 GBP
If you’re interested in joining our Global Support Office here at Soho House but don't see an opportunity that you'd like to apply to, please send us across your CV. We'll keep your information on file and will reach out…
Scope of the Job Job Purpose: Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and eng…
Est. 55,000 USD
Scope of the Job Job Purpose: Member Relations Managers are responsible for the end to end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and eng…
Est. 22,000 GBP
The Role… At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while p…
Est. 22,000 GBP
The Role… At Soho House, the Health Club Receptionist is the first point of contact for members and guests, ensuring a warm, professional, and efficient welcome. You will manage check-ins, bookings, and inquiries while p…
Est. 45,000 USD
Soho House Portland is hiring a Club Receptionist/Host!Scope of the Job As a full-time Club Receptionist/Host, you are the first point of contact for members and guests. You are responsible for managing the arrival exper…
Est. 35,000 GBP
The Role… At Soho House, as a Fitness Coach you will be responsible for delivering dynamic, engaging, and results-driven fitness support to our members. You’ll offer personalised coaching, lead group classes, and promote…
Est. 45,000 USD
Join the future of dentistry, led by dentists We're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. S…
Est. 55,000 GBP
The Role.. This position brings together a defined set of responsibilities into a single point of coordination, ensuring the team continues to respond effectively to commercial and trade priorities across the business. T…
Est. 45,000 USD
Join the future of dentistry, led by dentists We're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. S…
Est. 55,000 GBP
The Role… The Senior Account Manager is responsible for the quality, consistency and depth of every member relationship across the Soho House portfolio. This is achieved both by managing a cohort of clients themselves, a…
Est. 65,000 GBP
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing plat…
Est. 28,000 GBP
The Role… At Soho House, a Beauty Therapist you will deliver a premium, personalised experience to members and guests, offering a wide range of beauty and wellness treatments in a calm, luxurious environment. You will be…
ROLE: ACCOUNT EXECUTIVE TEAM: THE KITCHEN NORTH AMERICA LOCATION: TORONTO COMPANY OVERVIEW: The Kitchen brings together a range of disciplines and capabilities. It’s a team of creatives, producers, data analysts and soci…
Est. 85,000 USD
Job Overview: The Business Development Territory Manager at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company”) plays a critical role in fostering strong relationships with patients,…
Est. 85,000 USD
Job Overview: The Business Development Territory Manager at Kolmac Integrated Behavioral Health and all its subsidiaries ("Kolmac" or the "Company”) plays a critical role in fostering strong relationships with patients,…
Est. 45,000 USD
Join the future of dentistry, led by dentists We're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. S…
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing plat…
Est. 28,000 GBP
The Role… At Soho House, a Beauty Therapist you will deliver a premium, personalised experience to members and guests, offering a wide range of beauty and wellness treatments in a calm, luxurious environment. You will be…
Est. 80,000 GBP
About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing plat…
Est. 28,000 GBP
The Role… At Soho House, a Spa Therapist you will deliver a premium, personalised experience to members and guests, offering a wide range of beauty and wellness treatments in a calm, luxurious environment. You will be re…
Est. 195,000 USD
We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two peo…
Est. 80,000 GBP
The Role… We are looking for A Head of Events to conceptualise, curate, and produce ~100 events a year that reflect the interests and ambitions of our members. This ranges from intimate dinners to large-scale money-can't…
Est. 152,500 USD
About SRS Acquiom SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently. Based in Denver,…
Est. 28,000 GBP
The Role… At Soho House, a Beauty Therapist you will deliver a premium, personalised experience to members and guests, offering a wide range of beauty and wellness treatments in a calm, luxurious environment. You will be…