Reservationist - Soho House Tokyo
Soho House & Co.Tokyo, Tokyo Prefecture, Japan · Posted 4 months agoDescription
Job Role...
At Soho House, the Reservationist is responsible for managing all room reservation enquiries and bookings, acting as a key point of contact for members and guests prior to arrival.
You will handle reservations via phone, email, and other channels, converting enquiries into confirmed bookings while delivering a high level of service and attention to detail.
As a Reservationist, you will play an important role in maximizing room revenue through effective upselling and accurate inventory management, while ensuring all booking details are handled with care and professionalism.
You will work closely with internal teams to create a seamless pre-arrival experience and set the tone for a memorable stay.
Main Duties...
Reservations
- To respond to all reservation enquiries via phone, email, and other communication channels in a timely and professional manner.
- To process, confirm, modify, and cancel reservations accurately using the PMS system (Opera Cloud).
- To ensure all booking details, guest preferences, and special requests are recorded correctly.
- To maintain up-to-date availability and inventory control across all booking channels.
- To proactively upsell room categories, packages, and additional services to maximize revenue.
- To provide clear and accurate information regarding room types, rates, hotel amenities, and policies.
Guest & Member Experience
- To act as the first point of contact, delivering a warm, professional, and engaging service to all members and guests.
- To build rapport and anticipate guest needs to enhance the pre-arrival experience.
- To handle reservation-related enquiries, changes, and cancellations efficiently and professionally.
- To resolve any issues or complaints, escalating where necessary to senior management.
Coordination
- To liaise closely with Reception, Housekeeping, Membership, and Soho Support Bedrooms team to ensure smooth guest arrivals.
- To communicate booking updates, special requests, and VIP information to relevant departments.
- To maintain accurate guest profiles and reservation logs in company systems (e.g. Salesforce).
Administration
- To ensure data accuracy, confidentiality, and compliance with company policies and procedures.
- To maintain detailed records of bookings, cancellations, and guest preferences.
- To support reporting on reservations, occupancy, and performance where required.
Experience Required...
- Previous experience in hotel reservations, front office, or call centre environment
- Strong telephone manner and excellent written and verbal communication skills
- Fluency in both Japanese and English
- Experience using PMS systems (Opera Cloud preferred) and CRM tools (e.g. Salesforce)
- Proven ability to upsell and convert enquiries into bookings
- Highly organised with strong attention to detail
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and ability to handle guest concerns professionally
Similar jobs
MAJOR DUTIES & RESPONSIBILITIES At Soho House the Private Hire Manager is responsible for the proactive drive of sales (event, rooms sales), curation & organization (events planning) and management of events oper…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Est. 19,160 GBP
The Role… At Soho House, as a Hotel Receptionist, you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, sm…
Est. 36,450 GBP
The Role… At Soho House, as the Head Receptionist, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. As the first point of contact, you will s…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
Est. 45,000 USD
Soho House Portland is hiring a Club Receptionist/Host!Scope of the Job As a full-time Club Receptionist/Host, you are the first point of contact for members and guests. You are responsible for managing the arrival exper…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
ポジション概要 Purchasing Assistantは、House全体の購買・検品（Receiving）業務を日々サポートするポジションです。 購買に関する事務業務、納品物の受け入れ・検品、在庫管理、取引先との連絡調整、購買システムへのデータ管理などを担当し、正確かつ効率的なオペレーションを支えます。 また、食品安全基準および社内基準を遵守しながら、各部門が円滑に業務を行えるようサポートする重要な役割を担います。 主な業務内容 購買…
Est. 32,340 GBP
The Role… At Soho House, a Guest Service Agent will support with communicating with guests any questions or queries, travel arrangements, booking reservations for the hotel and other outlets arriving by telephone, email…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Est. 32,340 GBP
The Role… At Soho House, as the Cloakroom Attendant, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact…
Est. 32,340 GBP
The Role… At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for mem…
We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Soho House Mumbai. As the first point of contact for our members and guests, you will play a key role in c…
Est. 32,320 GBP
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the…
Who We Are… We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, E…
Est. 32,340 GBP
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Job Role... As a Chef de Partie with Soho House, your role is to make sure that our members have an amazing dining experience every time. Possessing a keen passion for food, we will give you a platform to connect, grow,…
Est. 30,480 GBP
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the…
Est. 30,480 GBP
The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the…
Est. 46,000 USD
Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting gue…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
Est. 25,000 GBP
The Role… At Soho House, the Events Coordinator is the first point of contact when a private event inquiry is received. An incredibly exciting, varied and rewarding job for someone with exceptional drive and high levels…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
The role… At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating effic…
Est. 55,000 USD
The role… At Soho House the Overnight Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/crea…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore…