Waiter/Waitress

Rome, Italy · Posted 2 months ago

Full-timeEst. 23,739 EUR

Description

Waiter/Waitress

Job Purpose

As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact

Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill, in line with our steps of service.

Key Accountabilities:

To greet members as they settle down at their table and introducing them to menus.
To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.
To take members’ orders using the and deliver them to the kitchen staff for preparation.
To confirm food items, match the orders and deliver them to the correct table.
To correctly open bottles of wine or champagne and pouring for members, ensuring glasses are topped up throughout their stay.
To provide service and accountability for designated section.
To check with members if they have any allergy of dietary requirements.
To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.
To log and recall member preferences and accommodate special requests where possible to creative a positive outcome that will result in a memorable member
To perform opening and closing procedures including but not limited to the set up and break down of stations.
To maintain a spotless and pristine working environment.
To provide members with the bill and processing payment.
To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
To support with running food from the kitchen and drinks for the bar to the tables when needed.
To wipe down tables after members have left resetting the restaurant and club space.
To resolve or escalate member complaints, handling all member interactions with the highest level of hospitality and professionalism.
To actin all matters related to safety, security, satisfaction and wellbeing of employees and members.
To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.

Requirements:

A successful Waiter/Waitress for Soho House will ideally have up to 1-2 year’s experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

Passion for Food, drink and hospitality
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions

Physical Requirements:

Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required

Benefits:

RAL: € 23.739,00
Staff Canteen
Soho Friends Membership
Monthly Staff Screenings & Staff Gym Classes
50% Discount on Cowshed Spa
50% F&B Discount
Global Benefits: Any Bedroom, Any House, $100 per night
50% Discount Public Restaurants
Birthday Gift: 1 day OFF+Voucher
House Hero and Introduce a Star Program
Corporate Benefits (access discounts platform)

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